Unable to decrypt messages of certain users (bug in desktop and web version, but not iOS) #25698
Labels
O-Occasional
Affects or can be seen by some users regularly or most users rarely
S-Critical
Prevents work, causes data loss and/or has no workaround
T-Defect
Z-UISI
Unable to decrypt errors
Comments
weeman1337
added
S-Critical
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Thank you for your report. It seems you're not the only one to have come across this bug, as it's been reported previously. I'm going to close this issue now so we can focus on the older issue. Please watch, vote or comment on that issue if there is any additional information you can provide. |
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Duplicate of element-hq/element-meta#245 |
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Steps to reproduce
Messages from certain users are not decrypted.
The issue started suddenly two weeks ago and only occurs for certain users. It occurs in both direct messages and channels. The problem arises in both the Desktop and Browser versions. I downloaded the iOS app today and found that the problem is not present there. Though messages decrpyted in the iOS app remain encrypted in the Desktop version, despite using the Desktop session to verify the iOS session.
Outcome
What did you expect?
To be able to see messages from other users
What happened instead?
"Unable to decrypt message"
Operating system
macOS
Application version
No response
How did you install the app?
No response
Homeserver
No response
Will you send logs?
Yes
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