Push notifications stopped working

[kongo09]

Steps to reproduce

1. Login

Outcome

What did you expect?

Push notifications to arrive on the phone

What happened instead?

No push notifications arriving

Your phone model

Pixel 5

Operating system version

Android 13

Application version and app store

0.2.4-nightly

Homeserver

element.io

Will you send logs?

Yes

Are you willing to provide a PR?

No

[kongo09]

And yes, notifications are enabled for the app

[kongo09]

Just upgraded to Android 14 and the latest nightly. Push still doesn't work and EX is unusable

[bmarty]

I see this log in the rageshake that may cause the issue:

[Push/PushersManager] Unnecessary to register again the same pusher

For some reason the pusher may have been deleted on the server, and in this case, push will not work anymore.

If you have an Element Web instance on the same account, you can check in the settings, you should see a notification target for Element X Android, like below.

It's also possible to check this using Element Android: Settings/Advanced settings/Notification targets.

Note: your deviceId is: JZL9Q512qG

Let me know if you have a registered pusher for this device.

[kongo09]

On Desktop:

On Android, there is Element given as App Display Name. Nothing about Element X

If this happens, shouldn't this recover itself?

[bmarty]

OK, thanks. So I will align the behavior on the iOS one: EXA will register the pusher at each application start.

The only way to recover is to logout and logging again.

[kongo09]

Thanks. I'm happy to try if there is no further investigation needed to figure out why it got lost in the first place. It would be great if the app could test for it's healthy existence without restart and then repair.

[bmarty]

why it got lost in the first place

Maybe dig into element.io logs?

if the app could test for it's healthy existence without restart and then repair

This is covered by the notification troubleshoot screen in EA, which does not exist in EA yet, but is listed in #185

[kongo09]

I've now logged out and logged in again. Element Desktop shows:

(to be fair, these names don't say much - but at least it increased by another entry...)

Pushes are now coming in again.

[kolaente]

So once #1579 is merged and released this should work again?

In my Element notification settings I only see Element X on ios (which I also use on my ipad) but none for android.

[bmarty]

So once #1579 is merged and released this should work again?

Yes

[p-fruck]

I'm facing the same issue with degoogled Android 13. However, I cannot find any notification targets in the web app or in element x. Are notifications currently only possible when using google play services or should the upcoming release fix this issue too?