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File not found errors with aspera option #30
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Thanks for the problem report. I have contacted our FTP/Aspera team to look into this. I suspect there is something wrong with the servers. Sorry for the inconvenience. |
Thanks for the quick reply! I shall await instructions :) |
We've been advised that the server problems are now fixed. Please let me know if you are still experiencing any problems. |
Sorry I'm still seeing the exact same behaviour today. |
Thanks for the heads up. I'll look into it |
We've heard back from our FTP/Aspera team today: all should now be working and fairly stable again. Please let me know if this is not the case and you still experience problems. Sorry for the inconvenience. |
Sorry to be the bearer of bad news again! Still not working. I raised a ticket by mailing datasubs - should this issue be moved there or are you happy for it to remain here?
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Thanks for letting me know. I have Helpdesk ticket number 217568, is this the one? I'm happy to pursue this either here or via the ticket. For information regarding the ongoing issue: |
I'm happy to leave this here, if that's OK? Thanks for the info and following up with this! |
No worries with leaving it here. It also has the bonus of advising any other users that are experiencing the same problems. Could you please try the download once more so that you can give me the following information to pass along to our FTP/Aspera team? |
OK, I'll keep updating this ticket. Unfortunately we're behind a NAT so I won't be able to give you specific IP from behind our firewall. However, all our IPs are prefixed with 149.155.x.x. I tried at 10:34am today. I hope this helps. |
Any updates on this? I'm still seeing the same errors when trying to download data (I can't get any successful download for the aspera service, but I did download an assembly successfully last week presumably via FTP). Cheers Rob |
The problem appears to be affecting only certain files and not every access of the file. I will chase up with our FTP/Aspera team again to see if they have made any headway on this. I'm very sorry for the delay. Is it just the files for this run that you are having problems downloading, or are there other run accessions who's data is proving problematic to retrieve? I was able to download the file successfully when I attempted (highlighting the difficulty of this problem) so if it is limited to specific files, I can look into making these temporarily available to you via other means. This is obviously not the fix, but could at least enable you to continue your work while a long term fix is found. Assemblies, sequences, WGS sets: these are all obtained from different file systems and servers to the run/analysis data files. It is therefore only the run/analysis data that has this problem. |
Hi Rob, Can you please let me know if you are still getting this error? I've chased up our FTP/Aspera team but they are able to download the file when tested against all servers. |
I'm trying to use the enaBrowserTools scripts to download data via aspera, but I am getting file not found errors.
So, this call:
But the file exists on the FTP site:
ftp://ftp.sra.ebi.ac.uk/vol1/fastq/SRR203/SRR203489/SRR203489.fastq.gz
Why are the aspera links non-functional?
Cheers
Rob
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