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3-snyk_support.md
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3-snyk_support.md
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# Getting Snyk Support
This short guideline give some advice on how and where to get Snyk support. The AppSec team will provide help, but most of the Snyk support in Equinor should be community driven. We have a direct connection to Snyk's Customer Success staff which also will help out (the Slack channel [#snyk-equinor-bridge](https://equinor.slack.com/archives/C019LBMKJPL))
Consult the _documentation_ part. If you cannot find your solution, considering raising a _Snyk Support Ticket_.
## Documentation and relevant community resources
- Consult the Equinor [Snyk Guidelines](https://equinor.github.io/appsec/snyk-guidelines/guidelines.html)
- Consult the official [Snyk Doc](https://docs.snyk.io/)
- Search the knowledge base at the official [Snyk Support](https://support.snyk.io/hc/en-us)
- Consult the official [Snyk Learn](https://learn.snyk.io/) security education
- Consult or ask the Equinor AppSec Community on Slack
- Search Slack Channel [#snyk-equinor-bridge](https://equinor.slack.com/archives/C019LBMKJPL)
- Search Slack Channel [#appsec](https://equinor.slack.com/archives/CMM6FSW5V)
## Raising a Support Ticket With Snyk
We encourage raising Support tickets with Snyk. To enable some follow-up and transparency into the Equinor Community on questions/challenges, please use the following procedure:
- Create a Support ticket at [Snyk Support](https://support.snyk.io/hc/en-us/requests/new)
- Use your Equinor email
- Add additional followers from the Equinor AppSec Team (krr and pmkv)
- After registering, please share the following ticker information in the [#snyk-equinor-bridge](https://equinor.slack.com/archives/C019LBMKJPL) Slack channel
- Subject
- Id
## External resources
* [Official documentation](https://docs.snyk.io/)
* [Snyk API documentation](https://snyk.docs.apiary.io/)