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H115i Platinum not detected #70

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jiboli opened this issue Jul 31, 2023 · 5 comments
Closed

H115i Platinum not detected #70

jiboli opened this issue Jul 31, 2023 · 5 comments
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@EvanMulawski
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troubleshooting Issue likely caused by external factors

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@jiboli
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jiboli commented Jul 31, 2023

I'm geting this warning in the log file using the [v1.3.0-beta.4] version.

2023-07-31T22:06:59.3157235Z [WRN] Device Enumeration: Failed to enumerate SiUsbXpress devices.
2023-07-31T22:07:32.0381218Z [INF] HID Device Manager: Found 0 Corsair HID device(s)

I have the H115i Platinum AIO and NO corsair services installed and running, also, i'm using the .net 4.8 version of fancontrol.

Therefore, any sensors are loaded into Fancontrol
@EvanMulawski EvanMulawski self-assigned this Aug 1, 2023
@EvanMulawski EvanMulawski added the triage Issue has not yet been fully identified label Aug 1, 2023
@EvanMulawski
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Hi @jiboli, the SiUsbXpress warning is currently only relevant if you have an AXi-series PSU.

All connected Corsair HID devices are listed in the log file regardless of compatibility with this plugin. Please ensure the device is connected via USB and is listed in Device Manager and/or USBDeview.

@EvanMulawski EvanMulawski changed the title Device Enumeration: Failed to enumerate SiUsbXpress devices. H115i Platinum not detected Aug 1, 2023
@jiboli
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jiboli commented Aug 1, 2023

USBDeview shows the following:

H115i Platinum WinUsb Device Vendor Specific Yes No No No 7289_2.0 27/07/2023 14:17:38 27/07/2023 14:17:38 1b1c 0c13 1.00 WINUSB ff 00 00 JIBOLI-NAVE WINUSB @winusb.inf,%WinUSB_SvcDesc%;Driver genérico para dispositivos USB WinUsb.sys WinUsb Device H115i Platinum 64 mA 2.00 WinUsb Device 10.0.22621.580 WINUSB.NT winusb.inf USB\VID_1B1C&PID_0C13\7289_2.0 Removable, UniqueID

@EvanMulawski
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That's very odd - PID 0c13 is the H115i Pro, not the H115i Platinum.

  1. Uninstall this device/driver using USBDeview or Device Manager.
  2. Follow the instructions provided in Corsair-SiUsbXpress-Driver/README.txt (in the v1.3.0-beta.4 release you downloaded) to install the correct driver.
  3. Use the experimental version of this plugin that is compatible with the H115i Pro: Add support for the Asetek Hydro liquid cooler family #67 (comment)

Let me know if this works for you. Please provide the full CorsairLink.log if you encounter any issues (you can drag the log file into the comment box here).

@jiboli
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jiboli commented Aug 1, 2023

OK, it worked.

Apparently i have a H115i Pro, the more you know 😅.

but, in my defence, the USBDeview stil reports as a Platinum version.

Thank you for the help.

@jiboli jiboli closed this as completed Aug 1, 2023
@EvanMulawski
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@jiboli If you encounter any issues, please let me know in #67 and provide your log file.

@EvanMulawski EvanMulawski added troubleshooting Issue likely caused by external factors and removed triage Issue has not yet been fully identified labels Aug 2, 2023
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