Customer message when opening ticket is broken

[Crap-Head]

Expected Behavior

That it doesn't show the empty box and shows a message to customers

Actual Behavior

Is that empty box supposed to show the message for customers if not empty?

Reproduction Steps

1. Try to submit a ticket to different addons to see different behavior

Browsers

No response

Example URL

No response

GmodStore Version

v17.1.3

Event ID

No response

Additional Information

No response