(#2654) Unsupported operator: The operator operator is not supported

[elygiux]

I am trying to create a custom audience by the example in "https://developers.facebook.com/docs/marketing-api/audiences-api/websites#audiencerules" with no luck. I get the error "(#2654) Unsupported operator: The operator operator is not supported"

$params= [
            CustomAudienceFields::NAME           => $name . ' Tobi custom audience.',
            CustomAudienceFields::SUBTYPE        => 'WEBSITE',
            CustomAudienceFields::RETENTION_DAYS => 14,
            CustomAudienceFields::RULE           => [
                'inclusions' => [
                    'operator' => 'or',
                    'rules'    => [
                        [
                            'event_sources'     => [
                                [
                                    'id'   => $pixelId,
                                    'type' => 'pixel',
                                ],
                            ],
                            'retention_seconds' => 1209600,
                            'filter'            => [
                                'operator' => 'and',
                                'filters'  => [
                                    [
                                        'field'    => 'event',
                                        'operator' => 'i_contains',
                                        'value'    => 'AddToCart',
                                    ],
                                    [
                                        'field'    => 'event',
                                        'operator' => 'i_not_contains',
                                        'value'    => 'Purchase',
                                    ],
                                ],
                            ],
                        ],
                    ],
                ],
            ],
            CustomAudienceFields::PREFILL        => '1',
            CustomAudienceFields::PIXEL_ID       => $pixelId,
        ];

        try {
            $audience = (new CustomAudience(null, 'act_' . $adAccountId));

            dd($audience->create($params));
        } catch (AuthorizationException $e) {
            print_r($e->getMessage());
            dd($e->getErrorUserMessage());
        }`

[elygiux]

I tried example from https://developers.facebook.com/docs/marketing-api/audiences-api/websites#audiencerules but It doesn't work either. Call to undefined method FacebookAds\Object\CustomAudience::getResponse()

[miky9585]

+1

[Ennazk]

+1

[aalwash]

Any update on this?
I have the same issue

[Ennazk]

The pixel_id outside of the "inclusions" object is not mentioned in the doc. This ended up working for me with the pixel_id only mentioned inside the "rules".

[aalwash]

You mean this one?
CustomAudienceFields::PIXEL_ID => $pixelId,

If I remove that one, I get a different error:
(#100) Pixel ID Required: pixel_id is required to create WCA

[aalwash]

Btw, this is how the bodyParams of the Facebook Request looks like:

 #bodyParams: FacebookAds\Http\Parameters {
      flag::STD_PROP_LIST: false,
      flag::ARRAY_AS_PROPS: false,
      iteratorClass: "ArrayIterator",
      storage: [
        "name" => "3 days purchase test",
        "description" => "Realtime audience. ID: 3532",
        "subtype" => "WEBSITE",
        "retention_days" => 3,
        "prefill" => true,
        "rule" => [
          "inclusions" => [
            "operator" => "and",
            "rules" => [
              [
                "event_sources" => [
                  [
                    "type" => "pixel",
                    "id" => 1234
                  ]
                ],
                "retention_seconds" => 2592000,
                "filter" => [
                  "operator" => "and",
                  "filters" => [
                    [
                      "field" => "event",
                      "operator" => "eq",
                      "value" => "PageView"
                    ]
                  ]
                ]
              ]
            ]
          ]
        ],

[Ennazk]

If you are using V3.0, then you need to update your request by removing subtype, retention_days etc...

Here is the correct cURL request from the docs:

curl -X POST \ -F 'name=My Test Website Custom Audience' \ -F 'rule={"inclusions":{"operator":"or","rules":[{"event_sources":[{"id":"<PIXEL_ID>","type":"pixel"}],"retention_seconds":8400,"filter":{"operator":"and","filters":[{"field":"url","operator":"i_contains","value":"shoes"}]}}]}}' \ -F 'prefill=1' \ -F 'access_token=<ACCESS_TOKEN>' \ https://graph.facebook.com/v3.0/act_<AD_ACCOUNT_ID>/customaudiences

As you can see, everything (retention, pixel_id...) is set inside the "rule" object. Also there is no "subtype" anymore.

[aalwash]

Thank you, that fixed my issue! 👍

Now I will dig into the docs to find out how to provide all the necessary params (like you already mentioned, retention is now part of a ruleset)

[Ennazk]

Awesome!

[ellentao]

Thanks everyone for helping on this!