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__init__.py
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__init__.py
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import logging
import sys
import requests
from zenpy.lib.api import UserApi, Api, TicketApi, OranizationApi, SuspendedTicketApi, EndUserApi, TicketImportAPI, \
RequestAPI
from zenpy.lib.cache import ZenpyCache
from zenpy.lib.endpoint import Endpoint
from zenpy.lib.exception import ZenpyException
log = logging.getLogger()
log.setLevel(logging.INFO)
ch = logging.StreamHandler(sys.stdout)
formatter = logging.Formatter('%(levelname)s - %(message)s')
ch.setFormatter(formatter)
log.addHandler(ch)
logging.getLogger("requests").setLevel(logging.WARNING)
__author__ = 'facetoe'
class Zenpy(object):
"""
"""
headers = {'Content-type': 'application/json',
'User-Agent': 'Zenpy/1.0.1'}
def __init__(self, subdomain, email=None, token=None, password=None, debug=False, session=None):
if debug:
log.setLevel(logging.DEBUG)
session = self._init_session(email, token, password, session)
endpoint = Endpoint()
self.users = UserApi(
subdomain,
session=session,
endpoint=endpoint.users)
self.groups = Api(
subdomain,
session=session,
endpoint=endpoint.groups,
object_type='group')
self.organizations = OranizationApi(
subdomain,
session=session,
endpoint=endpoint.organizations)
self.tickets = TicketApi(
subdomain,
session=session,
endpoint=endpoint.tickets)
self.suspended_tickets = SuspendedTicketApi(
subdomain,
session=session,
endpoint=endpoint.suspended_tickets)
self.search = Api(
subdomain,
session=session,
endpoint=endpoint.search,
object_type='results')
self.topics = Api(
subdomain,
session=session,
endpoint=endpoint.topics,
object_type='topic')
self.attachments = Api(
subdomain,
session=session,
endpoint=endpoint.attachments,
object_type='attachment')
self.brands = Api(
subdomain,
session=session,
endpoint=endpoint.brands,
object_type='brand')
self.job_status = Api(
subdomain,
session=session,
endpoint=endpoint.job_statuses,
object_type='job_status')
self.tags = Api(
subdomain,
session=session,
endpoint=endpoint.tags,
object_type='tag')
self.satisfaction_ratings = Api(
subdomain,
session=session,
endpoint=endpoint.satisfaction_ratings,
object_type='satisfaction_rating'
)
self.activities = Api(
subdomain,
session=session,
endpoint=endpoint.activities,
object_type='activity'
)
self.group_memberships = Api(
subdomain,
session=session,
endpoint=endpoint.group_memberships,
object_type='group_membership'
)
self.end_user = EndUserApi(
subdomain,
session=session,
endpoint=endpoint.end_user
)
self.ticket_metrics = Api(
subdomain,
session=session,
endpoint=endpoint.ticket_metrics,
object_type='ticket_metric'
)
self.ticket_fields = Api(
subdomain,
session=session,
endpoint=endpoint.ticket_fields,
object_type='ticket_field'
)
self.ticket_import = TicketImportAPI(
subdomain,
session=session,
endpoint=endpoint.ticket_import
)
self.requests = RequestAPI(
subdomain,
session=session,
endpoint=endpoint.requests
)
def get_cache_names(self):
"""
Returns a list of current caches
"""
return self._get_cache_mapping().keys()
def get_cache_max(self, cache_name):
"""
Returns the maxsize attribute of the named cache
"""
return self._get_cache(cache_name).maxsize
def set_cache_max(self, cache_name, maxsize, **kwargs):
"""
Sets the maxsize attribute of the named cache
"""
cache = self._get_cache(cache_name)
cache.set_maxsize(maxsize, **kwargs)
def get_cache_impl_name(self, cache_name):
"""
Returns the name of the cache implementation for the named cache
"""
return self._get_cache(cache_name).impl_name
def set_cache_implementation(self, cache_name, impl_name, maxsize, **kwargs):
"""
Changes the cache implementation for the named cache
"""
self._get_cache(cache_name).set_cache_impl(impl_name, maxsize, **kwargs)
def add_cache(self, object_type, cache_impl_name, maxsize, **kwargs):
"""
Add a new cache for the named object type and cache implementation
"""
if object_type not in self.users.object_manager.class_manager.class_mapping:
raise ZenpyException("No such object type: %s" % object_type)
cache_mapping = self._get_cache_mapping()
cache_mapping[object_type] = ZenpyCache(cache_impl_name, maxsize, **kwargs)
def delete_cache(self, cache_name):
"""
Deletes the named cache
"""
cache_mapping = self._get_cache_mapping()
del cache_mapping[cache_name]
def _get_cache(self, cache_name):
cache_mapping = self._get_cache_mapping()
if cache_name not in cache_mapping:
raise ZenpyException("No such cache - %s" % cache_name)
else:
return cache_mapping[cache_name]
def _get_cache_mapping(self):
# Even though we access the users API object the cache_mapping that
# we receive applies to all API's as it is a class attribute of ObjectManager.
return self.users.object_manager.cache_mapping
def _init_session(self, email, token, password, session):
if not password and not token:
raise ZenpyException("password or token are required!")
elif password and token:
raise ZenpyException("password and token are mutually exclusive!")
session = session if session else requests.Session()
session.auth = (email, password) if password else (email + '/token', token)
session.headers.update(self.headers)
return session