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__init__.py
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__init__.py
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######################################################################
# Do not modify, these classes are autogenerated by gen_classes.py #
######################################################################
import json
import dateutil.parser
from zenpy.lib.util import json_encode_for_printing, json_encode_for_zendesk
class BaseObject(object):
"""
Base for all Zenpy objects. Keeps track of which attributes have been modified.
"""
def __new__(cls, *args, **kwargs):
instance = super(BaseObject, cls).__new__(cls)
instance.__dict__['_dirty_attributes'] = set()
instance.__dict__['_dirty_callback'] = None
instance.__dict__['_always_dirty'] = set()
return instance
def __setattr__(self, key, value):
if key not in ('_dirty', '_dirty_callback', '_always_dirty'):
self.__dict__['_dirty_attributes'].add(key)
if self._dirty_callback is not None:
self._dirty_callback()
object.__setattr__(self, key, value)
def _clean_dirty(self, obj=None):
""" Recursively clean self and all child objects. """
obj = obj or self
obj.__dict__['_dirty_attributes'].clear()
obj._dirty = False
for key, val in vars(obj).items():
if isinstance(val, BaseObject):
self._clean_dirty(val)
else:
func = getattr(val, '_clean_dirty', None)
if callable(func):
func()
def _set_dirty(self, obj=None):
""" Recursively set self and all child objects _dirty flag. """
obj = obj or self
for key, value in vars(obj).items():
if key not in ('api', '_dirty_attributes',
'_always_dirty', '_dirty_callback', '_dirty'):
setattr(obj, key, value)
if isinstance(value, BaseObject):
self._set_dirty(value)
def to_json(self, indent=2):
""" Return self formatted as JSON. """
return json.dumps(self, default=json_encode_for_printing, indent=indent)
def to_dict(self, serialize=False):
"""
This method returns the object as a Python dict. If serialize is passed, only those attributes
that have been modified will be included in the result.
"""
if serialize:
encode_method = json_encode_for_zendesk
else:
encode_method = json_encode_for_printing
return json.loads(json.dumps(self._to_dict(serialize=serialize), default=encode_method))
def _to_dict(self, serialize=False):
"""
This method works by copying self.__dict__, and removing everything that should not be serialized.
"""
copy_dict = self.__dict__.copy()
for key, value in vars(self).items():
# We want to send all ids to Zendesk always
if serialize and key == 'id':
continue
# If this is a Zenpy object, convert it to a dict.
if not serialize and isinstance(value, BaseObject):
copy_dict[key] = copy_dict.pop(key).to_dict()
# This object has a flag indicating it has been dirtied, so we want to send it off.
elif serialize and getattr(value, '_dirty', False):
continue
# Here we have an attribute that should always be sent to Zendesk.
elif serialize and key in self._always_dirty:
continue
# These are for internal tracking, so just delete.
elif key in ('api', '_dirty_attributes', '_always_dirty', '_dirty_callback', '_dirty'):
del copy_dict[key]
# If the attribute has not been modified, do not send it.
elif serialize and key not in self._dirty_attributes:
del copy_dict[key]
# Some reserved words are prefixed with an underscore, remove it here.
elif key.startswith('_'):
copy_dict[key[1:]] = copy_dict[key]
del copy_dict[key]
return copy_dict
def __repr__(self):
class_name = type(self).__name__
if class_name in ('UserField',):
return "{}()".format(class_name)
def formatted(item):
return item if (isinstance(item, int) or item is None) else "'{}'".format(item)
for identifier in ('id', 'token', 'key', 'name', 'account_key'):
if hasattr(self, identifier):
return "{}({}={})".format(class_name, identifier, formatted(getattr(self, identifier)))
return "{}()".format(class_name)
class Activity(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
actor=None,
created_at=None,
id=None,
title=None,
updated_at=None,
url=None,
user=None,
verb=None,
**kwargs):
self.api = api
self.actor = actor
self.created_at = created_at
self.id = id
self.title = title
self.updated_at = updated_at
self.url = url
self.user = user
self.verb = verb
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def created(self):
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def updated(self):
if self.updated_at:
return dateutil.parser.parse(self.updated_at)
@updated.setter
def updated(self, updated):
if updated:
self.updated_at = updated
class AgentMacroReference(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
id=None,
macro_id=None,
macro_title=None,
type=None,
via=None,
**kwargs):
self.api = api
self.id = id
self.macro_id = macro_id
self.macro_title = macro_title
self.type = type
self.via = via
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def macro(self):
if self.api and self.macro_id:
return self.api._get_macro(self.macro_id)
@macro.setter
def macro(self, macro):
if macro:
self.macro_id = macro.id
self._macro = macro
class Attachment(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
content_type=None,
content_url=None,
file_name=None,
id=None,
size=None,
thumbnails=None,
**kwargs):
self.api = api
# Comment: The content type of the image. Example value: image/png
# Read-only: yes
# Type: string
self.content_type = content_type
# Comment: A full URL where the attachment image file can be downloaded
# Read-only: yes
# Type: string
self.content_url = content_url
# Comment: The name of the image file
# Read-only: yes
# Type: string
self.file_name = file_name
# Comment: Automatically assigned when created
# Read-only: yes
# Type: integer
self.id = id
# Comment: The size of the image file in bytes
# Read-only: yes
# Type: integer
self.size = size
# Comment: An array of Photo objects. Note that thumbnails do not have thumbnails.
# Read-only: yes
# Type: array
self.thumbnails = thumbnails
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class Audit(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
author_id=None,
created_at=None,
events=None,
id=None,
metadata=None,
ticket_id=None,
via=None,
**kwargs):
self.api = api
self.author_id = author_id
self.created_at = created_at
self.events = events
self.id = id
self.metadata = metadata
self.ticket_id = ticket_id
self.via = via
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def author(self):
if self.api and self.author_id:
return self.api._get_user(self.author_id)
@author.setter
def author(self, author):
if author:
self.author_id = author.id
self._author = author
@property
def created(self):
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def ticket(self):
if self.api and self.ticket_id:
return self.api._get_ticket(self.ticket_id)
@ticket.setter
def ticket(self, ticket):
if ticket:
self.ticket_id = ticket.id
self._ticket = ticket
class Automation(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
actions=None,
active=None,
conditions=None,
created_at=None,
id=None,
position=None,
raw_title=None,
title=None,
updated_at=None,
url=None,
**kwargs):
self.api = api
# Comment: An object describing what the automation will do
# Type: :class:`Actions`
self.actions = actions
# Comment: Whether the automation is active
# Type: boolean
self.active = active
# Comment: An object that describes the conditions under which the automation will execute
# Type: :class:`Conditions`
self.conditions = conditions
# Comment: The time the automation was created
# Type: date
self.created_at = created_at
# Comment: Automatically assigned when created
# Type: integer
self.id = id
# Comment: Position of the automation, determines the order they will execute in
# Type: integer
self.position = position
self.raw_title = raw_title
# Comment: The title of the automation
# Type: string
self.title = title
# Comment: The time of the last update of the automation
# Type: date
self.updated_at = updated_at
self.url = url
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def created(self):
"""
| Comment: The time the automation was created
"""
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def updated(self):
"""
| Comment: The time of the last update of the automation
"""
if self.updated_at:
return dateutil.parser.parse(self.updated_at)
@updated.setter
def updated(self, updated):
if updated:
self.updated_at = updated
class Brand(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
active=None,
brand_url=None,
created_at=None,
default=None,
has_help_center=None,
help_center_state=None,
host_mapping=None,
id=None,
logo=None,
name=None,
subdomain=None,
updated_at=None,
url=None,
**kwargs):
self.api = api
# Comment: If the brand is set as active
# Mandatory: no
# Read-only: no
# Type: boolean
self.active = active
# Comment: The url of the brand
# Mandatory: no
# Read-only: no
# Type: string
self.brand_url = brand_url
# Comment: The time the brand was created
# Mandatory: no
# Read-only: yes
# Type: date
self.created_at = created_at
# Comment: Is the brand the default brand for this account
# Mandatory: no
# Read-only: no
# Type: boolean
self.default = default
# Comment: If the brand has a Help Center
# Mandatory: no
# Read-only: no
# Type: boolean
self.has_help_center = has_help_center
# Comment: The state of the Help Center: enabled, disabled, or restricted
# Mandatory: no
# Read-only: yes
# Type: string
self.help_center_state = help_center_state
# Comment: The hostmapping to this brand, if any (only admins view this key)
# Mandatory: no
# Read-only: no
# Type: string
self.host_mapping = host_mapping
# Comment: Automatically assigned when the brand is created
# Mandatory: no
# Read-only: yes
# Type: integer
self.id = id
# Comment: Logo image for this brand
# Mandatory: no
# Read-only: no
# Type: :class:`Attachment`
self.logo = logo
# Comment: The name of the brand
# Mandatory: yes
# Read-only: no
# Type: string
self.name = name
# Comment: The subdomain of the brand
# Mandatory: yes
# Read-only: no
# Type: string
self.subdomain = subdomain
# Comment: The time of the last update of the brand
# Mandatory: no
# Read-only: yes
# Type: date
self.updated_at = updated_at
# Comment: The API url of this brand
# Mandatory: no
# Read-only: yes
# Type: string
self.url = url
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def created(self):
"""
| Comment: The time the brand was created
"""
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def updated(self):
"""
| Comment: The time of the last update of the brand
"""
if self.updated_at:
return dateutil.parser.parse(self.updated_at)
@updated.setter
def updated(self, updated):
if updated:
self.updated_at = updated
class CcEvent(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
id=None,
recipients=None,
type=None,
via=None,
**kwargs):
self.api = api
self.id = id
self.recipients = recipients
self.type = type
self.via = via
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class ChangeEvent(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
field_name=None,
id=None,
previous_value=None,
type=None,
value=None,
**kwargs):
self.api = api
self.field_name = field_name
self.id = id
self.previous_value = previous_value
self.type = type
self.value = value
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class Comment(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
attachments=None,
author_id=None,
body=None,
created_at=None,
id=None,
metadata=None,
public=None,
type=None,
via=None,
**kwargs):
self.api = api
self.attachments = attachments
self.author_id = author_id
self.body = body
self.created_at = created_at
self.id = id
self.metadata = metadata
self.public = public
self.type = type
self.via = via
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def author(self):
if self.api and self.author_id:
return self.api._get_user(self.author_id)
@author.setter
def author(self, author):
if author:
self.author_id = author.id
self._author = author
@property
def created(self):
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
class CommentPrivacyChangeEvent(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
comment_id=None,
id=None,
public=None,
type=None,
**kwargs):
self.api = api
self.comment_id = comment_id
self.id = id
self.public = public
self.type = type
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def comment(self):
if self.api and self.comment_id:
return self.api._get_comment(self.comment_id)
@comment.setter
def comment(self, comment):
if comment:
self.comment_id = comment.id
self._comment = comment
class Conditions(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self, api=None, all=None, any=None, **kwargs):
self.api = api
self.all = all
self.any = any
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class CreateEvent(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
field_name=None,
id=None,
type=None,
value=None,
**kwargs):
self.api = api
self.field_name = field_name
self.id = id
self.type = type
self.value = value
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class CustomAgentRole(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
configuration=None,
created_at=None,
description=None,
id=None,
name=None,
role_type=None,
updated_at=None,
**kwargs):
self.api = api
self.configuration = configuration
self.created_at = created_at
self.description = description
self.id = id
self.name = name
self.role_type = role_type
self.updated_at = updated_at
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def created(self):
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def updated(self):
if self.updated_at:
return dateutil.parser.parse(self.updated_at)
@updated.setter
def updated(self, updated):
if updated:
self.updated_at = updated
class CustomField(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self, api=None, id=None, value=None, **kwargs):
self.api = api
self.id = id
self.value = value
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class CustomFieldOption(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
id=None,
name=None,
position=None,
raw_name=None,
url=None,
value=None,
**kwargs):
self.api = api
self.id = id
self.name = name
self.position = position
self.raw_name = raw_name
self.url = url
self.value = value
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
class CustomStatus(BaseObject):
"""
######################################################################
# Do not modify, this class is autogenerated by gen_classes.py #
######################################################################
"""
def __init__(self,
api=None,
active=None,
agent_label=None,
created_at=None,
default=None,
description=None,
end_user_description=None,
end_user_label=None,
id=None,
raw_agent_label=None,
raw_description=None,
raw_end_user_description=None,
raw_end_user_label=None,
status_category=None,
updated_at=None,
url=None,
**kwargs):
self.api = api
self.active = active
self.agent_label = agent_label
self.created_at = created_at
self.default = default
self.description = description
self.end_user_description = end_user_description
self.end_user_label = end_user_label
self.id = id
self.raw_agent_label = raw_agent_label
self.raw_description = raw_description
self.raw_end_user_description = raw_end_user_description
self.raw_end_user_label = raw_end_user_label
self.status_category = status_category
self.updated_at = updated_at
self.url = url
for key, value in kwargs.items():
setattr(self, key, value)
for key in self.to_dict():
if getattr(self, key) is None:
try:
self._dirty_attributes.remove(key)
except KeyError:
continue
@property
def created(self):
if self.created_at:
return dateutil.parser.parse(self.created_at)
@created.setter
def created(self, created):
if created:
self.created_at = created
@property
def updated(self):
if self.updated_at:
return dateutil.parser.parse(self.updated_at)
@updated.setter
def updated(self, updated):