RAD contact page goes down when servicenow API is down

[lbeaufort]

The RAD contact page goes down when ServiceNow API is down. We should fall back to "look up your analyst" when we can't get to the ServiceNow API

How to test:

• Set "FEC_FEATURE_RADFORM": true
• Set these, but with bad URL or creds:
  "FEC_SERVICE_NOW_API":
  "FEC_SERVICE_NOW_PASSWORD":
  "FEC_SERVICE_NOW_USERNAME":
• Go to http://localhost:8000/help-candidates-and-committees/question-rad/

Example error:

2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/deps/0/python/lib/python3.6/site-packages/django/core/handlers/exception.py", line 34, in inner
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     response = get_response(request)
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/deps/0/python/lib/python3.6/site-packages/django/core/handlers/base.py", line 115, in _get_response
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     response = self.process_exception_by_middleware(e, request)
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/deps/0/python/lib/python3.6/site-packages/django/core/handlers/base.py", line 113, in _get_response
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     response = wrapped_callback(request, *callback_args, **callback_kwargs)
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/app/fec/home/views.py", line 268, in contact_rad
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     form = ContactRAD()
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/app/fec/fec/forms.py", line 17, in __init__
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     category_options = [('', 'Choose a subject')] + form_categories()
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/app/fec/fec/forms.py", line 69, in form_categories
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     raw_categories = fetch_categories()
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR   File "/home/vcap/app/fec/fec/forms.py", line 58, in fetch_categories
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR     return r.json()['result']
   2020-04-27T10:25:32.30-0400 [APP/PROC/WEB/2] ERR KeyError: 'result'

• Add logging when unable to connect to ServiceNow. Slack alert? How to not send thousands of these? Maybe just a Pingdom alert for servicenow api instead of the contact page itself.

[bmathesonFEC]

@patphongs does your testing with the RAD contact page have anything to do with this ticket?