Configuration error(s), please check the server logs or ask an admin to do so.

[BWar81]

Hello,

I have carried out a new installation of FileSender however when I navigate to the site I get the following on screen message:

Configuration error(s), please check the server logs or ask an admin to do so.

I have looked through the Apache and syslog and can't see any errors however the following shows in the FileSender log:

[2024-06-03 08:52:59] [upgrade:info] authentication::create(1) saml_uid filesender-reserved1@localhost.localdomain
[2024-06-03 08:52:59] [upgrade:info] authentication::create(2) NOT FOUND! filesender-reserved1@localhost.localdomain
[2024-06-03 08:52:59] [upgrade:info] authentication::create(3) filesender-reserved1@localhost.localdomain

I am unable to find 'filesender-reserved1@localhost.localdomain' in any of the config files and as such I don't know why this is error exists or how to resolve it so any support would be gratefully appreciated!

[monkeyiq]

These reserved IDs are created in the database by the scripts/upgrade/database.php script. You should see them in your authentications (postresql) or Authentications (mariadb) table in the database. If not then that is a good place to start narrowing in for what is causing the issue.

[BWar81]

Thanks for the response :) I have had a look in the Authentications table and I can see the account in there (see output below). Is there anything else I can check for?

MariaDB [filesender]> SELECT * from Authentications;
+----+---------------------------------------------+------------------------------------------+---------------------+---------------------+---------+--------------+
| id | saml_user_identification_uid | saml_user_identification_uid_hash | created | last_activity | comment | passwordhash |
+----+---------------------------------------------+------------------------------------------+---------------------+---------------------+---------+--------------+
| 1 | filesender-upgrade@localhost.localdomain | eece83dce87f847507180314d6b8136287df6638 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 2 | filesender-cronjob@localhost.localdomain | 09551aefc9814314a39bca7665b2b6e3f7bb7768 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 3 | filesender-authlocal@localhost.localdomain | fc1480ea65924356a16044044011241e417eda18 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 4 | filesender-phpunit@localhost.localdomain | 1f3d0c70881af2f372047979212d631e34d6942c | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 5 | filesender-testdriver@localhost.localdomain | 95a3b99f10c24104ccc6a3a885761bd1cdfb5612 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 6 | filesender-reserved1@localhost.localdomain | dc422eaa60c2d7f6aa89bb91fb3d5c77d1daefc9 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 7 | filesender-reserved2@localhost.localdomain | 11d71451001a1929f12c121d8c51490c23b47721 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 8 | filesender-reserved3@localhost.localdomain | 631bb38331308e068e9761d50636c1dcf142d721 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 9 | filesender-reserved4@localhost.localdomain | 25fe1ff3e3597518aa26a75e58a6cb8193f798b9 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 10 | filesender-reserved5@localhost.localdomain | 922b11256bd3cc8eb958914248636e326bbb4a03 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 11 | filesender-reserved6@localhost.localdomain | 710be4f36b094642ca00abd77d1248b72e63561c | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 12 | filesender-reserved7@localhost.localdomain | 8f31f04fd084fd30b32fcd9dfb822953db4d884a | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 13 | filesender-reserved8@localhost.localdomain | af6c5b4e8a42b675c84ebe2d7d140675fbfec35d | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
| 14 | filesender-reserved9@localhost.localdomain | 5db030b8e1853eba8a4ac60f745642dc69a05008 | 2024-06-03 08:52:59 | 2024-06-03 08:52:59 | NULL | NULL |
+----+---------------------------------------------+------------------------------------------+---------------------+---------------------+---------+--------------+

[monkeyiq]

Looking at the code that is around the initial reported error FileSender is looking for a user with the specific saml_user_identification_uid which we now know is in the table.

[2024-06-03 08:52:59] [upgrade:info] authentication::create(1) saml_uid [filesender-reserved1@localhost.localdomain](mailto:filesender-reserved1@localhost.localdomain)

filesender/classes/data/Authentication.class.php

Line 137 in 9031559

$statement = DBI::prepare('SELECT * FROM '.self::getDBTable().' WHERE saml_user_identification_uid = :samluid');

In order to hit the authentication::create(2) NOT FOUND! message that lookup by email address is failing some how.

Perhaps there is an issue authenticating to the database as the user php is running as? I assume the logs do not have anything like DBI connect error in them. Which php version, database and db version are you using?

[BWar81]

I haven't seen any DBI connect error messages in any of the logs I have checked.

Ubuntu 22.04.4 LTS
PHP version 8.1.2
MariaDB version 10.6.16
Database major version 22

[madsi1m]

do you get any error when running scripts/upgrade/database.php from the cli?

[BWar81]

No errors, have run again and it completes successfully

[monkeyiq]

Please see just above the error line in your filesender log.

Configuration error(s), please check the server logs or ask an admin to do so.

This message is generated when one of the core configuration checks fails, or your /opt/filesender/filesender/config/config.php is not readable by the apache2/php user. This is an error case I just tested that made the above error.

The individual checks are in ./includes/ConfigValidation.php.

I have a working vm installation with

Ubuntu 22.04.4 LTS
php 8.1.2-1ubuntu2.17
ii  apache2        2.4.52-1ubuntu4.9 amd64        Apache HTTP Server
ii  mariadb-server 1:10.6.16-0ubuntu0.22.04.1 all          MariaDB database server (metapackage depending on the latest version)