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[Bug] Crash if windows user has non-ascii name #1007

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infuzo opened this issue Mar 25, 2021 · 6 comments
Closed

[Bug] Crash if windows user has non-ascii name #1007

infuzo opened this issue Mar 25, 2021 · 6 comments
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api: core closed-by-bot needs-info Need information for the developer stale Don't have recent activity type: question

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@infuzo
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infuzo commented Mar 25, 2021

[REQUIRED] Please fill in the following fields:

  • Unity editor version: 2019.4.8f1
  • Firebase Unity SDK version: 7.1.0
  • Source you installed the SDK: Unity Package Manager
  • Problematic Firebase Component: Firebase app (Auth, Database, etc.)
  • Other Firebase Components in use: Auth, Firestore (Auth, Database, etc.)
  • Additional SDKs you are using: Facebook Api, Universal Media Player (Facebook, AdMob, etc.)
  • Platform you are using the Unity editor on: Windows (Mac, Windows, or Linux)
  • Platform you are targeting: desktop (iOS, Android, and/or desktop)
  • Scripting Runtime: both (Mono, and/or IL2CPP)

[REQUIRED] Please describe the issue here:

Windows platform: if user has non-ascii user name (cyrillic for example) builded application crashes after unity splash screen. Log hasn't useful information:

`Mono path[0] = 'C:/zMEET_v3.32a/zMEET_Data/Managed'
Mono config path = 'C:/zMEET_v3.32a/MonoBleedingEdge/etc'
Initialize engine version: 2019.4.16f1 (e05b6e02d63e)
[Subsystems] Discovering subsystems at path C:/zMEET_v3.32a/zMEET_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1650 (ID=0x1f99)
Vendor:
VRAM: 3962 MB
Driver: 27.21.14.5256
Begin MonoManager ReloadAssembly

  • Completed reload, in 0.094 seconds
    D3D11 device created for Microsoft Media Foundation video decoding.
    Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 0.939600 ms`

If user has latin username, but application was installed in folder by non-ascii path, there is this issue - firebase/firebase-unity-sdk#427

@infuzo infuzo changed the title [Bug] [Bug] Crash if windows user has non-ascii name Mar 25, 2021
@paulinon paulinon added api: core and removed new New issue. api: database labels Mar 25, 2021
@paulinon
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Hi @infuzo,

In order to ensure that you have the latest updates and bug fixes, could you try using an up-to-date version of the Unity editor (Unity 2021.1.0) and see if the issue persists? If so, I'd like you to provide the logs seen from the Android Logcat while your app is running.

Thanks!

@paulinon paulinon added the needs-info Need information for the developer label Mar 26, 2021
@infuzo
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infuzo commented Mar 27, 2021

Hi @infuzo,

In order to ensure that you have the latest updates and bug fixes, could you try using an up-to-date version of the Unity editor (Unity 2021.1.0) and see if the issue persists? If so, I'd like you to provide the logs seen from the Android Logcat while your app is running.

Thanks!

Hi! I'll try using newest version of unity. But Android Logcat isn't actual for this problem - how I described above, this problem exists on Windows OS when user name has non-ascii symbols.

@google-oss-bot google-oss-bot added needs-attention Need Googler's attention and removed needs-info Need information for the developer labels Mar 27, 2021
@paulinon paulinon added needs-info Need information for the developer and removed needs-attention Need Googler's attention labels Mar 29, 2021
@infuzo
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infuzo commented Mar 29, 2021

I tried to launch builds, that were built by 2020.3.1f1 unity (latest in the unity hub). It still crashes, mono and il2cpp. That's only log I have:

Initialize engine version: 2020.3.1f1 (77a89f25062f)
[Subsystems] Discovering subsystems at path C:/WinZetMeet/zMEET_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1650 (ID=0x1f99)
Vendor:
VRAM: 3962 MB
Driver: 27.21.14.5256
D3D11 device created for Microsoft Media Foundation video decoding.
Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 0.382500 ms

@google-oss-bot google-oss-bot added needs-attention Need Googler's attention and removed needs-info Need information for the developer labels Mar 29, 2021
@DellaBitta
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I believe this is related to firebase/firebase-unity-sdk#427 which was linked in the initial report. Firebase persists data between sessions on mobile devices and this functionality is replicated on desktop systems by storing data in the Windows current user's directory.

Could you answer a few questions:

  • Does the editor crash with a clean project before adding firebase?
  • Does the editor crash by simply adding Firebase as an imported asset but without invoking any Firebase functions?
  • Does the editor crash the first time you use a Firebase by invoking a method?
  • Which Firebase products are you using?

Thanks!

@DellaBitta DellaBitta added needs-info Need information for the developer and removed needs-attention Need Googler's attention labels Mar 30, 2021
@google-oss-bot
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Hey @infuzo. We need more information to resolve this issue but there hasn't been an update in 5 weekdays. I'm marking the issue as stale and if there are no new updates in the next 5 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

@google-oss-bot google-oss-bot added the stale Don't have recent activity label Apr 6, 2021
@google-oss-bot
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Since there haven't been any recent updates here, I am going to close this issue.

@infuzo if you're still experiencing this problem and want to continue the discussion just leave a comment here and we are happy to re-open this.

@firebase firebase locked and limited conversation to collaborators May 14, 2021
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