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API Webhooks module via Zapier with woocommerce | conversation could not be sent to FreeScout. The app returned "Error occurred" #4046

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tuton012 opened this issue May 29, 2024 · 5 comments

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@tuton012
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I am currently having an issue getting Zapier to work with FreeScout. I keep getting 

Failed to create a conversation in FreeScout

The app returned "Error occurred.".

There is nothing in the FreeScout logs, and Zapier only provides that error with no logs. I can't figure out why the error occurs. I try deactivating stuff here and there, but it won't work. 
I want Zapier to create a conversation when a new order is created in WooCommerce; it gets connected to WooCommerce but not FreeScout. 

Api Module version: 1.0.78
Server: nginx/1.25.5

Screenshot 2024-05-29 at 12 38 23 AM

-->

PHP version: 8.2.19
FreeScout version: 1.8.140
Database: Mysql (10.11.8-MariaDB-ubu2204)
Are you using CloudFlare: Yes
Are you using non-official modules: No

@freescout-helpdesk
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Most likely the problem is in CloudFlare or some other proxies blocking requests to your FreeScout.

@tuton012
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Most likely the problem is in CloudFlare or some other proxies blocking requests to your FreeScout.

I pause cloudflare and still does it, I check the waf event logs and theres nothing there either

@freescout-helpdesk
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The only way to find out the reason is for someone to debug it on your server.

https://github.com/freescout-helpdesk/freescout/wiki/Debugging

@tuton012
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tuton012 commented Jun 1, 2024

The only way to find out the reason is for someone to debug it on your server.

https://github.com/freescout-helpdesk/freescout/wiki/Debugging

I did that and there's this error

Screenshot 2024-06-01 at 12 15 31 AM

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