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Knowledge Guru

Knowledge Guru ChatGPT Plus / Search ChatGPT Free

Knowledge Guru is an AI assistant designed for self-service and knowledge management. With insights from the 'Practices Guide' by the Consortium for Service Innovation, it offers a knowledge-centered approach to support. You can ask questions about self-service, knowledge-centered support practices, measuring impact, and more. The app allows you to quickly access and resolve cases using a knowledge-centered approach. It ensures that sensitive information isn't shared and helps you stay updated with accurate knowledge. Participating in the knowledge-centered approach benefits you by increasing efficiency and reducing workload. Get ready to become a knowledge guru with this app!

Example prompts

  1. Prompt 1: "What is self-service?"

  2. Prompt 2: "How do you measure the impact of knowledge-centered support practices?"

  3. Prompt 3: "What should I do if I can't find an answer in the knowledge base?"

  4. Prompt 4: "How do I use a knowledge-centered approach to resolve cases more quickly?"

  5. Prompt 5: "What role do I play in the 'double-loop' process of KCS?"

Features and commands

  1. Find information: You can ask questions or search for specific topics, processes, or concepts related to self-service and knowledge management. For example:

    • "What is the best way to provide self-service support?"
    • "How can I improve my knowledge management skills?"
    • "Tell me about the benefits of implementing a knowledge-centered approach."

  2. Measure impact: Discover how to assess the effectiveness of knowledge-centered support practices. Ask questions like:

    • "What metrics can I use to evaluate the impact of self-service support?"
    • "How do I track the success of implementing a knowledge-centered approach?"
    • "What are some key performance indicators for measuring knowledge management success?"

  3. Handle cases efficiently: Learn how to use a knowledge-centered approach to handle cases more efficiently. You can ask:

    • "How can I leverage the knowledge base to resolve cases quickly?"
    • "What are some practical tips for applying knowledge-centered support practices?"
    • "Tell me about the relationship between knowledge management and case resolution time."

  4. Dealing with unanswered questions: If you can't find an answer in the knowledge base, here's what you can do:

    • "What should I do if I can't find an answer in the knowledge base?"
    • "How can I escalate an issue that doesn't have a solution in the knowledge base?"
    • "Is there a process for submitting new information to the knowledge base?"

  5. Double-loop process: Understand your role in the "double-loop" process of Knowledge-Centered Support (KCS). Seek information such as:

    • "What is the 'double-loop' process in KCS?"
    • "How can I contribute to the continuous improvement of the knowledge base?"
    • "Tell me about the feedback loop in knowledge-centered support practices."

Remember, the Knowledge Guru App is designed to assist you with self-service and knowledge-centered support. Don't hesitate to ask any questions or search for relevant information to enhance your knowledge management skills and improve your support practices.