inventory network printers

[Smiley-k]

Hi,

my agent does not display counter and other information about the printer, it just finds it.

but if I manually perform the action, the agent sees this information, why ?

[root@glpi log]# fusioninventory-netinventory --host 192.168.63.133 --credentials version:2c,community:public
<?xml version="1.0" encoding="UTF-8" ?>
<REQUEST>
  <CONTENT>
    <DEVICE>
      <CARTRIDGES>
        <TONERBLACK>84</TONERBLACK>
        <WASTETONER>OK</WASTETONER>
      </CARTRIDGES>
      <INFO>
        <COMMENTS>KYOCERA Document Solutions Printing System</COMMENTS>
        <ID>0</ID>
        <IPS>
          <IP>192.168.63.133</IP>
        </IPS>
        <MAC>00:17:c8:04:a5:42</MAC>
        <MANUFACTURER>Kyocera</MANUFACTURER>
        <MODEL>FS-C8525MFP</MODEL>
        <SERIAL>V1J6307072</SERIAL>
        <TYPE>PRINTER</TYPE>
        <UPTIME>10 days, 01:11:17.39</UPTIME>
      </INFO>
      <PAGECOUNTERS>
        <BLACK>756</BLACK>
        <COLOR>7180</COLOR>
        <COPYBLACK>2186</COPYBLACK>
        <COPYCOLOR>9109</COPYCOLOR>
        <COPYTOTAL>11295</COPYTOTAL>
        <FAXTOTAL>0</FAXTOTAL>
        <PRINTBLACK>26793</PRINTBLACK>
        <PRINTCOLOR>42031</PRINTCOLOR>
        <PRINTTOTAL>11295</PRINTTOTAL>
        <SCANNED>23253</SCANNED>
        <TOTAL>7936</TOTAL>
      </PAGECOUNTERS>
      <PORTS>
        <PORT>
          <IFDESCR>eth0</IFDESCR>
          <IFINERRORS>0</IFINERRORS>
          <IFINOCTETS>3383104359</IFINOCTETS>
          <IFINTERNALSTATUS>1</IFINTERNALSTATUS>
          <IFLASTCHANGE>0.00 seconds</IFLASTCHANGE>
          <IFMTU>1500</IFMTU>
          <IFNAME>eth0</IFNAME>
          <IFNUMBER>1</IFNUMBER>
          <IFOUTERRORS>0</IFOUTERRORS>
          <IFOUTOCTETS>886637073</IFOUTOCTETS>
          <IFSPEED>100000000</IFSPEED>
          <IFSTATUS>1</IFSTATUS>
          <IFTYPE>6</IFTYPE>
          <IP>192.168.63.133</IP>
          <IPS>
            <IP>192.168.63.133</IP>
          </IPS>
          <MAC>00:17:c8:04:a5:42</MAC>
        </PORT>
      </PORTS>
    </DEVICE>
    <MODULEVERSION>3.1</MODULEVERSION>
    <PROCESSNUMBER>1</PROCESSNUMBER>
  </CONTENT>
  <DEVICEID>foo</DEVICEID>
  <QUERY>SNMPQUERY</QUERY>
</REQUEST>
[root@glpi log]# 

UPD: HP and Xerox printers are perfectly removable, problem is observed only with kyocera printers

these are the models used.
ECOSYS M2035dn
FS-C8525MFP
ECOSYS M2640idw
ECOSYS M2635dn

GLPI 9.3.3 FusionInventory 9.3+1.1

FusionInventory-Agent_v2.4.2-1.el7

[Smiley-k]

at the moment, solved the problem so

"import printer works Printer constraint (name). I turn it off,"

http://forum.fusioninventory.org/viewtopic.php?id=2900

[geeksmooth]

@Smiley-k

...
      <PAGECOUNTERS>
        <BLACK>756</BLACK>
        <COLOR>7180</COLOR>
        <COPYBLACK>2186</COPYBLACK>
        <COPYCOLOR>9109</COPYCOLOR>
        <COPYTOTAL>11295</COPYTOTAL>
        <FAXTOTAL>0</FAXTOTAL>
        <PRINTBLACK>26793</PRINTBLACK>
        <PRINTCOLOR>42031</PRINTCOLOR>
        <PRINTTOTAL>11295</PRINTTOTAL>
        <SCANNED>23253</SCANNED>
        <TOTAL>7936</TOTAL>
      </PAGECOUNTERS>
...

Did you notice about total counter ?! it appears to be wrongs... is it matching the printer's info page ?!

[Stoatwblr]

There's another issue relating to counters where I provided patches for Kyoceras. Please check that

[g-bougard]

Closing without issuer feedback