A ring group is a set of destinations that can be called with a ring strategy.
To add a ring group click the plus. Click for the youtube video .
- Name A meaningful name for this ring group. This name is used in th Destination select list.
- Extension The extension number for this ring group.
- Greeting Play a sound file upon calling the Ring Group extension.
Strategy The selectable way in which the destinations are being used.
- Simultaneous Rings all destinations. All destination share the same thread.
- Sequence Calls destinations in sequence where order that is lower goes first.
- Enterprise Ring all destinations. Each destination uses its own thread.
- Rollover Calls destinations in sequence and skips busy destinations.
- Random A random destination will ring.
Destinations The destination numbers are the numbers for the ring group to call. Destinations can only be local registered endpoints or external numbers.
- Extensions Local registered extensions.
- External numbers Destinations out to an external number.
- Prompt Where you determine if the call must have a dial to confirm before a pickup event.
- Caller ID Name Prefix The string that is added to the caller ID when it displays on the ringing extension.
- Caller ID Number Prefix The Number that is added to the caller ID when it displays on the ringing extension.
- Ring Back What the caller hears when they are waiting for the Destinations to answer. (ex. Music on Hold, us-ring)
- Context The context defaults to the domain name.
In our example we will have 4 extensions all ring at the same time until one of them pick up first. Click the + to create a ring group. Fill in the fields that are in bold. In the Extension box type a number that is NOT already created. This new extention won't be in the extension list. The strategy will be Simultaneous. Enter in the destination the 4 extensions 1001, 1002, 1003, 1004.
