Support for secure internal messages

[gary-rowe]

Staff will need to communicate with each other to co-ordinate actions involving customers. This could be done out of band through email, but this approach

• exposes customer details to a third-party
• breaches privacy
• is not easy to audit
• introduces friction

A secure internal messaging system could be built up from the Atmosphere framework since a common use case for this is a chat window. This could

• report the online status of other staff members
• hold messages until the recipient comes online
• support Markdown for making links out of system IDs (customer, invoice, order etc)
• provide a general alert mechanism (broadcast to all)
• provide a reminder mechanism to ensure staff keep in touch with customers
• provide a memo system for customer email chains