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getting-help.txt
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getting-help.txt
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.. title: Help, Bugs, Contact
.. slug: contact
.. date: 1970-01-01 15:00:00
.. description: Get help using Nikola, or contact us.
:Version: 7.3.0
.. class:: alert alert-info pull-right
.. contents::
Help and Support
================
1. A `mailing list`_, nikola-discuss on Google Groups exists.
2. There is an IRC channel, #nikola on Freenode. You can find many
developers and volunteers (users) there which are there to provide
help, if they are around and read your message.
3. You can also contact `@GetNikola <http://twitter.com/GetNikola>`_ on
Twitter.
4. If you are experiencing a bug, [1]_ you should report it on GitHub (see
below).
Plugins and Themes
------------------
Plugins and Themes from the Indexes are not officially supported.
1. Ask the `mailing list`_, which may or may not work out.
2. You can also try the IRC channel if the theme/plugin is very popular.
3. Report an issue at the `plugins issue tracker`_ or at the `themes
issue tracker`_.
4. Contact the author of the plugin/theme. The name of the author of a
plugin is available in the ``.plugin`` and ``.py`` files. Tracking
down theme authors can be much harder due to how our architecture
works (but certainly is doable).
Report a Bug, Request a Feature
===============================
Bug reports should be sent to the `Issue tracker`_ at GitHub.
Feature requests should be sent to the or to the `Issue tracker`_ or to
the `mailing list`_, especially if they require further discussion.
Administrativia
===============
If you are in need of getting administrativia [2]_ resolved, you may want
to e-mail info@getnikola.com and therefore contact the people behind the
project. Note that this email **may not** be used for support matters.
Messages are forwarded to all three administrators, the names and
personal addresses (if you need to contact them personally) of you can
find below.
Administrators
--------------
+----------------+-----------------+-----------+-----------------------+
| Name | GitHub Nickname | Location | E-mail |
+================+=================+===========+=======================+
| Roberto Alsina | ralsina | Argentina | roberto@getnikola.com |
+----------------+-----------------+-----------+-----------------------+
| Damián Avila | damianavila | Argentina | damian@getnikola.com |
+----------------+-----------------+-----------+-----------------------+
| Chris Warrick | Kwpolska | Poland | chris@getnikola.com |
+----------------+-----------------+-----------+-----------------------+
.. [1] `As defined on Wikipedia. <http://en.wikipedia.org/wiki/Software_bug>`_
.. [2] `administrative matters <http://en.wiktionary.org/wiki/administrativia>`_
.. _mailing list: http://groups.google.com/group/nikola-discuss
.. _Issue tracker: https://github.com/getnikola/nikola/issues
.. _plugins issue tracker: https://github.com/getnikola/plugins/issues
.. _themes issue tracker: https://github.com/getnikola/nikola-themes/issues