Process Crashed On Windows Machines!!!

[adhamelia]

• OS: Windows 10/2019/2016

• Architecture: 64bit

• Psutil version: 5.8.0

• Python version: Python 3.7.4

  We are using psutil one of our project which collects server metrics using psutil package. after 8-9 hours, our process gets crashed on Windows machine while the same code works fine on all Linux/Unix based machines... Is it OS problem or psutil problem ??? Attaching the windows eventlog for ref...

We have tried multiple psutil version (5.6/5.7/5.8) but not luck :(

Log Name: Application
Source: Application Error
Date: 9/7/2021 10:22:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-VINHN6V
Description:
Faulting application name: python3.exe, version: 3.7.4150.1013, time stamp: 0x5d23a93f
Faulting module name: _psutil_windows.cp37-win_amd64.pyd, version: 0.0.0.0, time stamp: 0x5e4c25a3
Exception code: 0xc0000005
Fault offset: 0x00000000000092b4
Faulting process id: 0xbb48
Faulting application start time: 0x01d7a3d5e2e454c2
Faulting application path: C:\Program Files\Motadata\Motadata Agent\Python3\python3.exe
Faulting module path: C:\Program Files\Motadata\Motadata Agent\Python3\lib\site-packages\psutil_psutil_windows.cp37-win_amd64.pyd
Report Id: b69606ea-2fce-4cde-9b7b-a1480424d7cd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

155072
Application
DESKTOP-VINHN6V



python3.exe
3.7.4150.1013
5d23a93f
_psutil_windows.cp37-win_amd64.pyd
0.0.0.0
5e4c25a3
c0000005
00000000000092b4
bb48
01d7a3d5e2e454c2
C:\Program Files\Motadata\Motadata Agent\Python3\python3.exe
C:\Program Files\Motadata\Motadata Agent\Python3\lib\site-packages\psutil_psutil_windows.cp37-win_amd64.pyd
b69606ea-2fce-4cde-9b7b-a1480424d7cd

[adhamelia]

Guys any clue ??? It's show stopper bug for us... Plz throw some light on this.

[Czaki]

It looks like a memory access violation error. The only thing that I could suggest is to compile code in debug mode and run it under the debugger to identify where the problem occurs. Without a minimal reproducible example, developers cannot perform any action.