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Agent not create new computer #235

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NicolasPHP opened this issue Oct 12, 2022 · 5 comments
Closed

Agent not create new computer #235

NicolasPHP opened this issue Oct 12, 2022 · 5 comments
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help wanted Extra attention is needed

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@NicolasPHP
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Bug reporting acknowledgment

Yes, I read it

Professional support

Yes, I know

Describe the bug

Hello,
GLPI Agent don't create computer into GLPI.

The GLPI Agent is correctly created in GLPI, but not the computer.

On the computer, glpi-agent.log contains the following error line :
[Wed Oct 12 18:10:21 2022][error] [http client] communication error: 500 Internal Server Error

On the server, php-errors.log contains the following error line :
[2022-10-12 18:10:21] glpiphplog.ERROR: *** PHP User Error (256): Column 'manufacturers_id' cannot be null in /var/www/glpi/src/DBmysql.php at line 1961

Test on several computers : same problem
Delete agent in GLPI change nothing
Reseting rules for import change nothing

To reproduce

Install a new agent
Force an inventory

Expected behavior

Creation of a new computer linked with the agent

Operating system

Windows

GLPI Agent version

1.4

GLPI version

10.0.3

GLPIInventory plugin or FusionInventory for GLPI plugin version

1.0.4

Additional context

No response
@NicolasPHP NicolasPHP added the bug Something isn't working label Oct 12, 2022
@g-bougard g-bougard added help wanted Extra attention is needed and removed bug Something isn't working labels Oct 12, 2022
@g-bougard
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Hi @NicolasPHP

please configure your agent with debug=2 in registry and restart the service.
Then check the agent log for a more accurate error.
Also do you have PHP stack trace with the PHP error and did you search for that error on GLPI project issue tracker, even in closed issues ?

@NicolasPHP
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NicolasPHP commented Oct 12, 2022 •
edited by g-bougard

Hi @g-bougard

I found nothing about this error in other sections of the glpi github.
Agent is already configure with debug level 2

In the agent log, before is the complete inventory, and the lines after are :

[Wed Oct 12 19:11:09 2022][debug] new thread 8 to handle task RemoteInventory
[Wed Oct 12 19:11:09 2022][debug] Remote inventory task execution disabled: no remote to inventory
[Wed Oct 12 19:11:09 2022][debug] new thread 9 to handle task Collect
[Wed Oct 12 19:11:09 2022][info] running task Collect

Here the full stack on server side error log

[2022-10-12 19:11:08] glpiphplog.ERROR:   *** PHP User Error (256): Column 'manufacturers_id' cannot be null in /var/www/glpi/src/DBmysql.php at line 1961
  Backtrace :
  src/DBmysql.php:1961                               trigger_error()
  src/Inventory/Asset/Software.php:681               DBmysql->executeStatement()
  src/Inventory/Asset/Software.php:421               Glpi\Inventory\Asset\Software->storeSoftware()
  src/Inventory/Asset/MainAsset.php:834              Glpi\Inventory\Asset\Software->handle()
  src/Inventory/Asset/MainAsset.php:754              Glpi\Inventory\Asset\MainAsset->handleAssets()
  src/RuleImportAsset.php:965                        Glpi\Inventory\Asset\MainAsset->rulepassed()
  src/Rule.php:1510                                  RuleImportAsset->executeActions()
  src/RuleCollection.php:1591                        Rule->process()
  src/Inventory/Asset/MainAsset.php:554              RuleCollection->processAllRules()
  src/Inventory/Inventory.php:701                    Glpi\Inventory\Asset\MainAsset->handle()
  src/Inventory/Inventory.php:336                    Glpi\Inventory\Inventory->handleItem()
  src/Inventory/Request.php:360                      Glpi\Inventory\Inventory->doInventory()
  src/Inventory/Request.php:90                       Glpi\Inventory\Request->inventory()
  src/Agent/Communication/AbstractRequest.php:332    Glpi\Inventory\Request->handleAction()
  src/Agent/Communication/AbstractRequest.php:244    Glpi\Agent\Communication\AbstractRequest->handleJSONRequest()
  front/inventory.php:86                             Glpi\Agent\Communication\AbstractRequest->handleRequest()
  plugins/glpiinventory/front/communication.php:72   include_once()
  plugins/glpiinventory/index.php:45                 include_once()

@g-bougard
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It seems related to software import. Can you share the full output of the following command ?

glpi-inventory --partial software

You should anonymize personal datas under "content" -> "operatingsystem" node.

@NicolasPHP
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NicolasPHP commented Oct 12, 2022 •
edited 

[info] New partial inventory from DESKTOP-PKHK2B7-2022-10-12-19-32-32 for local0
{
   "action": "inventory",
   "content": {
      "bios": {
         "assettag": "",
         "bdate": "2020-01-27",
         "biosserial": "YM4M002447",
         "bmanufacturer": "FUJITSU // American Megatrends Inc.",
         "bversion": "V5.0.0.11 R1.29.0 for D3431-A1x",
         "enclosureserial": "YM4M002447",
         "mmodel": "D3431-A1",
         "msn": "49253809",
         "smanufacturer": "FUJITSU",
         "smodel": "ESPRIMO_D756",
         "ssn": "YM4M002447"
      },
      "hardware": {
         "chassis_type": "Desktop",
         "memory": 7966,
         "name": "DESKTOP-PKHK2B7",
         "uuid": "6D46B4AA-231B-5049-89F8-78EB4672263A",
         "vmsystem": "Physical",
         "winlang": "1036",
         "winowner": "Utilisateur Windows",
         "winprodid": "00330-80000-00000-AA860",
         "winprodkey": "XXXXX-XXXXX-XXXXX-XXXXX",
         "workgroup": "WORKGROUP"
      },
      "softwares": [
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "45BED3BBD4732BEB270707C3769191B9C55708E6",
            "install_date": "2021-11-26",
            "name": "Package de pilotes Windows - Zebra Technologies Inc. (WinUSB) WinUSB devices  (03/31/2018 1.0.0.6)",
            "publisher": "Zebra Technologies Inc.",
            "system_category": "application",
            "uninstall_string": "rundll32.exe C:\\PROGRA~1\\DIFX\\4CBAA680AB78144E\\DIFxAppA.dll, DIFxARPUninstallDriverPackage C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\snapi_imaging_interface.inf_amd64_a2346bfb26da7a57\\snapi_imaging_interface.inf",
            "version": "03/31/2018 1.0.0.6"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "7-Zip",
            "install_date": "2021-02-18",
            "name": "7-Zip 19.00 (x64)",
            "publisher": "Igor Pavlov",
            "system_category": "application",
            "uninstall_string": "C:\\Program Files\\7-Zip\\Uninstall.exe",
            "version": "19.00"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "BarTender 11.2",
            "install_date": "2021-02-23",
            "name": "BarTender 2021 R3",
            "publisher": "Seagull Scientific",
            "system_category": "application",
            "uninstall_string": "msiexec.exe /I{8A27C756-BAA0-4F31-8FFF-CF50D4CCBC00}",
            "version": "11.2.3.163367"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "KB4022619",
            "helplink": "http://support.microsoft.com/?kbid=4022619",
            "install_date": "2021-02-23",
            "name": "Service Pack 3 for SQL Server 2014 (KB4022619) (64-bit)",
            "publisher": "Microsoft Corporation",
            "release_type": "ServicePack",
            "system_category": "application",
            "uninstall_string": "\"C:\\Program Files\\Microsoft SQL Server\\120\\Setup Bootstrap\\Update Cache\\KB4022619\\ServicePack\\setup.exe\" /Action=RemovePatch /AllInstances ",
            "version": "12.3.6024.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "Microsoft SQL Server 12",
            "install_date": "2021-02-23",
            "name": "Microsoft SQL Server 2014 (64-bit)",
            "system_category": "system_component"
         },
         {
            "arch": "x86_64",
            "comments": "Mozilla Firefox 105.0.3 (x64 fr)",
            "from": "registry",
            "guid": "Mozilla Firefox 105.0.3 (x64 fr)",
            "helplink": "https://support.mozilla.org",
            "install_date": "2022-10-11",
            "name": "Mozilla Firefox (x64 fr)",
            "publisher": "Mozilla",
            "system_category": "application",
            "uninstall_string": "\"C:\\Program Files\\Mozilla Firefox\\uninstall\\helper.exe\"",
            "url_info_about": "https://www.mozilla.org",
            "version": "105.0.3"
         },
         {
            "arch": "x86_64",
            "comments": "Mozilla Maintenance Service",
            "from": "registry",
            "guid": "MozillaMaintenanceService",
            "install_date": "2021-02-18",
            "name": "Mozilla Maintenance Service",
            "publisher": "Mozilla",
            "system_category": "application",
            "uninstall_string": "\"C:\\Program Files (x86)\\Mozilla Maintenance Service\\uninstall.exe\"",
            "version": "85.0.2"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "Notepad++",
            "install_date": "2022-10-12",
            "name": "Notepad++ (64-bit x64)",
            "publisher": "Notepad++ Team",
            "system_category": "application",
            "uninstall_string": "\"C:\\Program Files\\Notepad++\\uninstall.exe\"",
            "url_info_about": "https://notepad-plus-plus.org/",
            "version": "8.4.6",
            "version_major": "8",
            "version_minor": "46"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "O365ProPlusRetail - fr-fr",
            "install_date": "2022-10-01",
            "name": "Microsoft 365 Apps for enterprise - fr-fr",
            "no_remove": false,
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "\"C:\\Program Files\\Common Files\\Microsoft Shared\\ClickToRun\\OfficeClickToRun.exe\" scenario=install scenariosubtype=ARP sourcetype=None productstoremove=O365ProPlusRetail.16_fr-fr_x-none culture=fr-fr version.16=16.0",
            "version": "16.0.15629.20156"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "OneDriveSetup.exe",
            "helplink": "https://go.microsoft.com/fwlink/?LinkID=215117",
            "install_date": "2022-10-08",
            "name": "Microsoft OneDrive",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "C:\\Program Files\\Microsoft OneDrive\\22.202.0925.0001\\OneDriveSetup.exe  /uninstall  /allusers ",
            "version": "22.202.0925.0001"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{0E35DC28-FAD2-493F-A997-1DE274A010FB}",
            "helplink": "http://www.veeam.com/support.html",
            "install_date": "2021-12-06",
            "name": "Veeam Service Provider Console Management Agent",
            "publisher": "Veeam Software Group GmbH",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{0E35DC28-FAD2-493F-A997-1DE274A010FB}",
            "url_info_about": "www.veeam.com",
            "version": "6.0.0.7739"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{17531BCD-C627-46A2-9F1E-7CC920E0E94A}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=154582",
            "install_date": "2021-02-23",
            "name": "SQL Server 2014 Express Edition Database Engine Services",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{17531BCD-C627-46A2-9F1E-7CC920E0E94A}",
            "version": "12.3.6024.0"
         },
         {
            "arch": "x86_64",
            "comments": "Caution. Removing this product might prevent some applications from running.",
            "from": "registry",
            "guid": "{1D8E6291-B0D5-35EC-8441-6616F567A0F7}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=146008",
            "install_date": "2021-02-23",
            "name": "Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{1D8E6291-B0D5-35EC-8441-6616F567A0F7}",
            "version": "10.0.40219"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{366CD715-2FF4-40B4-A8B4-A05E5D21A945}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=90958",
            "install_date": "2021-02-23",
            "name": "Microsoft VSS Writer for SQL Server 2014",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /I{366CD715-2FF4-40B4-A8B4-A05E5D21A945}",
            "version": "12.3.6024.0"
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         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{3E1C73AF-C195-436E-8065-00A0CFC0C196}",
            "install_date": "2021-11-26",
            "name": "Zebra 123Scan (64bit)",
            "publisher": "Zebra Technologies",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /X{3E1C73AF-C195-436E-8065-00A0CFC0C196}",
            "url_info_about": "www.zebra.com/123scan",
            "version": "5.03.0014"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{50D6B005-B0D6-425F-953B-01331E2C7FCB}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=191752",
            "install_date": "2021-02-23",
            "name": "Microsoft ODBC Driver 11 for SQL Server",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /I{50D6B005-B0D6-425F-953B-01331E2C7FCB}",
            "version": "12.3.6024.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{6292D514-17A4-403F-98F9-E150F10C043D}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=101173",
            "install_date": "2021-02-23",
            "name": "Microsoft SQL Server 2008 Setup Support Files ",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{6292D514-17A4-403F-98F9-E150F10C043D}",
            "version": "10.3.5500.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{6476DB81-F263-4C04-8574-AAD31136C304}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkID=156591",
            "install_date": "2021-02-23",
            "name": "Sql Server Customer Experience Improvement Program",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{6476DB81-F263-4C04-8574-AAD31136C304}",
            "version": "12.3.6024.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{664FF6D5-07C0-405D-9D3B-5697A9B62E1C}",
            "install_date": "2021-11-26",
            "name": "Zebra CoreScanner Driver (64bit)",
            "publisher": "Zebra Technologies",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /X{664FF6D5-07C0-405D-9D3B-5697A9B62E1C}",
            "url_info_about": "www.zebra.com/scannersdkforwindows",
            "version": "3.07.0004"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{6CB12CDD-CA89-40EC-9FCA-D1A7FC8C9872}",
            "helplink": "http://www.veeam.com/support.html",
            "install_date": "2021-12-06",
            "name": "Veeam Agent for Microsoft Windows",
            "publisher": "Veeam Software Group GmbH",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{6CB12CDD-CA89-40EC-9FCA-D1A7FC8C9872}",
            "url_info_about": "http://www.veeam.com",
            "version": "5.0.1.4584"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{6CC673B9-F743-47AD-8962-C00CA5300016}",
            "helplink": "http://search.microsoft.com",
            "install_date": "2021-02-23",
            "name": "Microsoft SQL Server 2014 Transact-SQL ScriptDom ",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /I{6CC673B9-F743-47AD-8962-C00CA5300016}",
            "version": "12.3.6024.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{7B1FCD52-8F6B-4F12-A143-361EA39F5E7C}",
            "install_date": "2022-04-05",
            "name": "Microsoft Update Health Tools",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{7B1FCD52-8F6B-4F12-A143-361EA39F5E7C}",
            "version": "3.67.0.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}",
            "install_date": "2021-11-26",
            "name": "Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}",
            "version": "14.24.28127"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{7ED2561C-FBC2-421E-A2B5-C7BEFD623145}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=149838",
            "install_date": "2021-12-06",
            "name": "Microsoft SQL Server 2012 Management Objects  (x64)",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /I{7ED2561C-FBC2-421E-A2B5-C7BEFD623145}",
            "version": "11.4.7001.0"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{8424B163-D1E0-48B7-88A2-C7A61767B3D7}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=81488",
            "install_date": "2021-02-23",
            "name": "Microsoft SQL Server Compact 4.0 x64 ENU",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{8424B163-D1E0-48B7-88A2-C7A61767B3D7}",
            "version": "4.0.8482.1"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{8678BA04-D161-45BE-ACA4-CC5D13073F35}",
            "install_date": "2021-11-26",
            "name": "Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{8678BA04-D161-45BE-ACA4-CC5D13073F35}",
            "version": "14.24.28127"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{8A27C756-BAA0-4F31-8FFF-CF50D4CCBC00}",
            "install_date": "2021-02-23",
            "name": "BarTender",
            "publisher": "Seagull Scientific",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{8A27C756-BAA0-4F31-8FFF-CF50D4CCBC00}",
            "version": "11.2.3"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{8BE875AE-2A3C-46C1-AD46-5548B86127FA}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=101173",
            "install_date": "2021-02-23",
            "name": "Microsoft SQL Server 2014 RsFx Driver",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{8BE875AE-2A3C-46C1-AD46-5548B86127FA}",
            "version": "12.3.6024.0"
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         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{90160000-007E-0000-1000-0000000FF1CE}",
            "install_date": "2022-10-01",
            "name": "Office 16 Click-to-Run Licensing Component",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /I{90160000-007E-0000-1000-0000000FF1CE}",
            "version": "16.0.15629.20156"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{90160000-008C-0000-1000-0000000FF1CE}",
            "install_date": "2022-10-01",
            "name": "Office 16 Click-to-Run Extensibility Component",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /X{90160000-008C-0000-1000-0000000FF1CE}",
            "version": "16.0.15629.20118"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{90160000-008C-040C-1000-0000000FF1CE}",
            "install_date": "2022-10-01",
            "name": "Office 16 Click-to-Run Localization Component",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /X{90160000-008C-040C-1000-0000000FF1CE}",
            "version": "16.0.15629.20118"
         },
         {
            "arch": "x86_64",
            "from": "registry",
            "guid": "{90C6971F-ABF1-4FBF-BD98-24F14C5F5AB4}",
            "install_date": "2022-04-26",
            "name": "Contr├┤le dÔÇÖint├®grit├® du PC Windows",
            "publisher": "Microsoft Corporation",
            "system_category": "application",
            "uninstall_string": "MsiExec.exe /X{90C6971F-ABF1-4FBF-BD98-24F14C5F5AB4}",
            "version": "3.6.2204.08001"
         },
         {
            "arch": "x86_64",
            "comments": "Caution. Removing this product might prevent some applications from running.",
            "from": "registry",
            "guid": "{929FBD26-9020-399B-9A7A-751D61F0B942}",
            "helplink": "http://go.microsoft.com/fwlink/?LinkId=133405",
            "install_date": "2021-02-23",
            "name": "Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005",
            "publisher": "Microsoft Corporation",
            "system_category": "system_component",
            "uninstall_string": "MsiExec.exe /X{929FBD26-9020-399B-9A7A-751D61F0B942}",
            "version": "12.0.21005"
         },
         {
            "arch": "x86_64",
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         {
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         {
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         {
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         },
         {
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         {
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         {
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         {
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         {
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         {
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         {
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         {
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         {
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         {
            "arch": "x86_64",
            "comments": "Update",
            "from": "WMI",
            "install_date": "2022-09-14",
            "name": "KB5016705",
            "release_type": "Update",
            "system_category": "update"
         },
         {
            "arch": "x86_64",
            "comments": "Security Update",
            "from": "WMI",
            "install_date": "2021-09-15",
            "name": "KB5005699",
            "release_type": "Security Update",
            "system_category": "security_update"
         }
      ],
      "versionclient": "GLPI-Inventory_v1.4"
   },
   "deviceid": "DESKTOP-PKHK2B7-2022-10-12-19-32-32",
   "itemtype": "Computer",
   "partial": true
}

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trasher commented Oct 13, 2022

I cannot reproduce on latest GLPI nightly build, your issue should already have been fixed.
This is not an agent issue, if problem persists, please open a bug report on GLPI repository, with all requested information (including a json file to reproduce).

@trasher trasher closed this as completed Oct 13, 2022
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