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URLs with arabic characters always showing zero data, despite data existing from analytics.google.com #8745

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jamesozzie opened this issue May 22, 2024 · 1 comment
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Module: Analytics Google Analytics module related issues Type: Bug Something isn't working Type: Support Support request

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@jamesozzie
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jamesozzie commented May 22, 2024

Bug Description

As reported by one user in the support forums, page URLs that include arabic letters are not being included in Site Kit reporting. This is when using the SK admin toolbar and also within the SK dashboard - when data does exist for such URLs on from analytics.google.com.

Details and screenshots from a test site below. Testing also ongoing to check if this issue is specific to the permalink structure or page URLs.

Page URL (with an custom arabic perlamink structure and also an arabic page URL: https://www.metzilla.com/%D8%B3%D8%B9%D8%A7%D8%AF%D8%A9%D8%AD%D8%A8%D9%85%D8%B1%D8%AD%D8%A8/%d8%b3%d8%b9%d8%a7%d8%af%d8%a9%d8%ad%d8%a8%d9%85%d8%b1%d8%ad%d8%a8/

Screenshot below - Data exists within analytics.google.com

image

Screenshot below - no details on the SK admin toolbar

image

Screenshot below - no details on the SK dashboard

image

Data for such URLs does appear using the GA4 query explorer

image

Steps to reproduce

  1. Create a page or post with arabic characters
  2. Await data to be gathered, typically a day or so. Confirm data exists within analytics.google.com
  3. Check the SK dashboard and admin toolbar for data on this URL

Additional Context

  • SK 1.127.0
  • No console errors
  • Happy to share a site login and access to the property used in support to recreate this issue

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@jamesozzie jamesozzie added Type: Bug Something isn't working Type: Support Support request Module: Analytics Google Analytics module related issues labels May 22, 2024
@jamesozzie
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Closing as duplicate of #8184.

@jamesozzie jamesozzie closed this as not planned Won't fix, can't repro, duplicate, stale May 22, 2024
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Labels
Module: Analytics Google Analytics module related issues Type: Bug Something isn't working Type: Support Support request
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