/
contactcenterinsights-gen.go
9900 lines (8890 loc) · 390 KB
/
contactcenterinsights-gen.go
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// Copyright 2022 Google LLC.
// Use of this source code is governed by a BSD-style
// license that can be found in the LICENSE file.
// Code generated file. DO NOT EDIT.
// Package contactcenterinsights provides access to the Contact Center AI Insights API.
//
// For product documentation, see: https://cloud.google.com/contact-center/insights/docs
//
// Creating a client
//
// Usage example:
//
// import "google.golang.org/api/contactcenterinsights/v1"
// ...
// ctx := context.Background()
// contactcenterinsightsService, err := contactcenterinsights.NewService(ctx)
//
// In this example, Google Application Default Credentials are used for authentication.
//
// For information on how to create and obtain Application Default Credentials, see https://developers.google.com/identity/protocols/application-default-credentials.
//
// Other authentication options
//
// To use an API key for authentication (note: some APIs do not support API keys), use option.WithAPIKey:
//
// contactcenterinsightsService, err := contactcenterinsights.NewService(ctx, option.WithAPIKey("AIza..."))
//
// To use an OAuth token (e.g., a user token obtained via a three-legged OAuth flow), use option.WithTokenSource:
//
// config := &oauth2.Config{...}
// // ...
// token, err := config.Exchange(ctx, ...)
// contactcenterinsightsService, err := contactcenterinsights.NewService(ctx, option.WithTokenSource(config.TokenSource(ctx, token)))
//
// See https://godoc.org/google.golang.org/api/option/ for details on options.
package contactcenterinsights // import "google.golang.org/api/contactcenterinsights/v1"
import (
"bytes"
"context"
"encoding/json"
"errors"
"fmt"
"io"
"net/http"
"net/url"
"strconv"
"strings"
googleapi "google.golang.org/api/googleapi"
internal "google.golang.org/api/internal"
gensupport "google.golang.org/api/internal/gensupport"
option "google.golang.org/api/option"
internaloption "google.golang.org/api/option/internaloption"
htransport "google.golang.org/api/transport/http"
)
// Always reference these packages, just in case the auto-generated code
// below doesn't.
var _ = bytes.NewBuffer
var _ = strconv.Itoa
var _ = fmt.Sprintf
var _ = json.NewDecoder
var _ = io.Copy
var _ = url.Parse
var _ = gensupport.MarshalJSON
var _ = googleapi.Version
var _ = errors.New
var _ = strings.Replace
var _ = context.Canceled
var _ = internaloption.WithDefaultEndpoint
const apiId = "contactcenterinsights:v1"
const apiName = "contactcenterinsights"
const apiVersion = "v1"
const basePath = "https://contactcenterinsights.googleapis.com/"
const mtlsBasePath = "https://contactcenterinsights.mtls.googleapis.com/"
// OAuth2 scopes used by this API.
const (
// See, edit, configure, and delete your Google Cloud data and see the
// email address for your Google Account.
CloudPlatformScope = "https://www.googleapis.com/auth/cloud-platform"
)
// NewService creates a new Service.
func NewService(ctx context.Context, opts ...option.ClientOption) (*Service, error) {
scopesOption := internaloption.WithDefaultScopes(
"https://www.googleapis.com/auth/cloud-platform",
)
// NOTE: prepend, so we don't override user-specified scopes.
opts = append([]option.ClientOption{scopesOption}, opts...)
opts = append(opts, internaloption.WithDefaultEndpoint(basePath))
opts = append(opts, internaloption.WithDefaultMTLSEndpoint(mtlsBasePath))
client, endpoint, err := htransport.NewClient(ctx, opts...)
if err != nil {
return nil, err
}
s, err := New(client)
if err != nil {
return nil, err
}
if endpoint != "" {
s.BasePath = endpoint
}
return s, nil
}
// New creates a new Service. It uses the provided http.Client for requests.
//
// Deprecated: please use NewService instead.
// To provide a custom HTTP client, use option.WithHTTPClient.
// If you are using google.golang.org/api/googleapis/transport.APIKey, use option.WithAPIKey with NewService instead.
func New(client *http.Client) (*Service, error) {
if client == nil {
return nil, errors.New("client is nil")
}
s := &Service{client: client, BasePath: basePath}
s.Projects = NewProjectsService(s)
return s, nil
}
type Service struct {
client *http.Client
BasePath string // API endpoint base URL
UserAgent string // optional additional User-Agent fragment
Projects *ProjectsService
}
func (s *Service) userAgent() string {
if s.UserAgent == "" {
return googleapi.UserAgent
}
return googleapi.UserAgent + " " + s.UserAgent
}
func NewProjectsService(s *Service) *ProjectsService {
rs := &ProjectsService{s: s}
rs.Locations = NewProjectsLocationsService(s)
return rs
}
type ProjectsService struct {
s *Service
Locations *ProjectsLocationsService
}
func NewProjectsLocationsService(s *Service) *ProjectsLocationsService {
rs := &ProjectsLocationsService{s: s}
rs.Conversations = NewProjectsLocationsConversationsService(s)
rs.Insightsdata = NewProjectsLocationsInsightsdataService(s)
rs.IssueModels = NewProjectsLocationsIssueModelsService(s)
rs.Operations = NewProjectsLocationsOperationsService(s)
rs.PhraseMatchers = NewProjectsLocationsPhraseMatchersService(s)
rs.Views = NewProjectsLocationsViewsService(s)
return rs
}
type ProjectsLocationsService struct {
s *Service
Conversations *ProjectsLocationsConversationsService
Insightsdata *ProjectsLocationsInsightsdataService
IssueModels *ProjectsLocationsIssueModelsService
Operations *ProjectsLocationsOperationsService
PhraseMatchers *ProjectsLocationsPhraseMatchersService
Views *ProjectsLocationsViewsService
}
func NewProjectsLocationsConversationsService(s *Service) *ProjectsLocationsConversationsService {
rs := &ProjectsLocationsConversationsService{s: s}
rs.Analyses = NewProjectsLocationsConversationsAnalysesService(s)
return rs
}
type ProjectsLocationsConversationsService struct {
s *Service
Analyses *ProjectsLocationsConversationsAnalysesService
}
func NewProjectsLocationsConversationsAnalysesService(s *Service) *ProjectsLocationsConversationsAnalysesService {
rs := &ProjectsLocationsConversationsAnalysesService{s: s}
return rs
}
type ProjectsLocationsConversationsAnalysesService struct {
s *Service
}
func NewProjectsLocationsInsightsdataService(s *Service) *ProjectsLocationsInsightsdataService {
rs := &ProjectsLocationsInsightsdataService{s: s}
return rs
}
type ProjectsLocationsInsightsdataService struct {
s *Service
}
func NewProjectsLocationsIssueModelsService(s *Service) *ProjectsLocationsIssueModelsService {
rs := &ProjectsLocationsIssueModelsService{s: s}
rs.Issues = NewProjectsLocationsIssueModelsIssuesService(s)
return rs
}
type ProjectsLocationsIssueModelsService struct {
s *Service
Issues *ProjectsLocationsIssueModelsIssuesService
}
func NewProjectsLocationsIssueModelsIssuesService(s *Service) *ProjectsLocationsIssueModelsIssuesService {
rs := &ProjectsLocationsIssueModelsIssuesService{s: s}
return rs
}
type ProjectsLocationsIssueModelsIssuesService struct {
s *Service
}
func NewProjectsLocationsOperationsService(s *Service) *ProjectsLocationsOperationsService {
rs := &ProjectsLocationsOperationsService{s: s}
return rs
}
type ProjectsLocationsOperationsService struct {
s *Service
}
func NewProjectsLocationsPhraseMatchersService(s *Service) *ProjectsLocationsPhraseMatchersService {
rs := &ProjectsLocationsPhraseMatchersService{s: s}
return rs
}
type ProjectsLocationsPhraseMatchersService struct {
s *Service
}
func NewProjectsLocationsViewsService(s *Service) *ProjectsLocationsViewsService {
rs := &ProjectsLocationsViewsService{s: s}
return rs
}
type ProjectsLocationsViewsService struct {
s *Service
}
// GoogleCloudContactcenterinsightsV1Analysis: The analysis resource.
type GoogleCloudContactcenterinsightsV1Analysis struct {
// AnalysisResult: Output only. The result of the analysis, which is
// populated when the analysis finishes.
AnalysisResult *GoogleCloudContactcenterinsightsV1AnalysisResult `json:"analysisResult,omitempty"`
// CreateTime: Output only. The time at which the analysis was created,
// which occurs when the long-running operation completes.
CreateTime string `json:"createTime,omitempty"`
// Name: Immutable. The resource name of the analysis. Format:
// projects/{project}/locations/{location}/conversations/{conversation}/a
// nalyses/{analysis}
Name string `json:"name,omitempty"`
// RequestTime: Output only. The time at which the analysis was
// requested.
RequestTime string `json:"requestTime,omitempty"`
// ServerResponse contains the HTTP response code and headers from the
// server.
googleapi.ServerResponse `json:"-"`
// ForceSendFields is a list of field names (e.g. "AnalysisResult") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "AnalysisResult") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1Analysis) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1Analysis
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1AnalysisResult: The result of an
// analysis.
type GoogleCloudContactcenterinsightsV1AnalysisResult struct {
// CallAnalysisMetadata: Call-specific metadata created by the analysis.
CallAnalysisMetadata *GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata `json:"callAnalysisMetadata,omitempty"`
// EndTime: The time at which the analysis ended.
EndTime string `json:"endTime,omitempty"`
// ForceSendFields is a list of field names (e.g.
// "CallAnalysisMetadata") to unconditionally include in API requests.
// By default, fields with empty or default values are omitted from API
// requests. However, any non-pointer, non-interface field appearing in
// ForceSendFields will be sent to the server regardless of whether the
// field is empty or not. This may be used to include empty fields in
// Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "CallAnalysisMetadata") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1AnalysisResult) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1AnalysisResult
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata:
// Call-specific metadata created during analysis.
type GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata struct {
// Annotations: A list of call annotations that apply to this call.
Annotations []*GoogleCloudContactcenterinsightsV1CallAnnotation `json:"annotations,omitempty"`
// Entities: All the entities in the call.
Entities map[string]GoogleCloudContactcenterinsightsV1Entity `json:"entities,omitempty"`
// Intents: All the matched intents in the call.
Intents map[string]GoogleCloudContactcenterinsightsV1Intent `json:"intents,omitempty"`
// IssueModelResult: Overall conversation-level issue modeling result.
IssueModelResult *GoogleCloudContactcenterinsightsV1IssueModelResult `json:"issueModelResult,omitempty"`
// PhraseMatchers: All the matched phrase matchers in the call.
PhraseMatchers map[string]GoogleCloudContactcenterinsightsV1PhraseMatchData `json:"phraseMatchers,omitempty"`
// Sentiments: Overall conversation-level sentiment for each channel of
// the call.
Sentiments []*GoogleCloudContactcenterinsightsV1ConversationLevelSentiment `json:"sentiments,omitempty"`
// ForceSendFields is a list of field names (e.g. "Annotations") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "Annotations") to include
// in API requests with the JSON null value. By default, fields with
// empty values are omitted from API requests. However, any field with
// an empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1AnnotationBoundary: A point in a
// conversation that marks the start or the end of an annotation.
type GoogleCloudContactcenterinsightsV1AnnotationBoundary struct {
// TranscriptIndex: The index in the sequence of transcribed pieces of
// the conversation where the boundary is located. This index starts at
// zero.
TranscriptIndex int64 `json:"transcriptIndex,omitempty"`
// WordIndex: The word index of this boundary with respect to the first
// word in the transcript piece. This index starts at zero.
WordIndex int64 `json:"wordIndex,omitempty"`
// ForceSendFields is a list of field names (e.g. "TranscriptIndex") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "TranscriptIndex") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1AnnotationBoundary) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1AnnotationBoundary
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1AnswerFeedback: The feedback that
// the customer has about a certain answer in the conversation.
type GoogleCloudContactcenterinsightsV1AnswerFeedback struct {
// Clicked: Indicates whether an answer or item was clicked by the human
// agent.
Clicked bool `json:"clicked,omitempty"`
// CorrectnessLevel: The correctness level of an answer.
//
// Possible values:
// "CORRECTNESS_LEVEL_UNSPECIFIED" - Correctness level unspecified.
// "NOT_CORRECT" - Answer is totally wrong.
// "PARTIALLY_CORRECT" - Answer is partially correct.
// "FULLY_CORRECT" - Answer is fully correct.
CorrectnessLevel string `json:"correctnessLevel,omitempty"`
// Displayed: Indicates whether an answer or item was displayed to the
// human agent in the agent desktop UI.
Displayed bool `json:"displayed,omitempty"`
// ForceSendFields is a list of field names (e.g. "Clicked") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "Clicked") to include in
// API requests with the JSON null value. By default, fields with empty
// values are omitted from API requests. However, any field with an
// empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1AnswerFeedback) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1AnswerFeedback
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1ArticleSuggestionData: Agent Assist
// Article Suggestion data.
type GoogleCloudContactcenterinsightsV1ArticleSuggestionData struct {
// ConfidenceScore: The system's confidence score that this article is a
// good match for this conversation, ranging from 0.0 (completely
// uncertain) to 1.0 (completely certain).
ConfidenceScore float64 `json:"confidenceScore,omitempty"`
// Metadata: Map that contains metadata about the Article Suggestion and
// the document that it originates from.
Metadata map[string]string `json:"metadata,omitempty"`
// QueryRecord: Name of the query record. Format:
// projects/{project}/locations/{location}/queryRecords/{query_record}
QueryRecord string `json:"queryRecord,omitempty"`
// Source: The knowledge document that this answer was extracted from.
// Format:
// projects/{project}/knowledgeBases/{knowledge_base}/documents/{document
// }
Source string `json:"source,omitempty"`
// Title: Article title.
Title string `json:"title,omitempty"`
// Uri: Article URI.
Uri string `json:"uri,omitempty"`
// ForceSendFields is a list of field names (e.g. "ConfidenceScore") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "ConfidenceScore") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1ArticleSuggestionData) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1ArticleSuggestionData
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
func (s *GoogleCloudContactcenterinsightsV1ArticleSuggestionData) UnmarshalJSON(data []byte) error {
type NoMethod GoogleCloudContactcenterinsightsV1ArticleSuggestionData
var s1 struct {
ConfidenceScore gensupport.JSONFloat64 `json:"confidenceScore"`
*NoMethod
}
s1.NoMethod = (*NoMethod)(s)
if err := json.Unmarshal(data, &s1); err != nil {
return err
}
s.ConfidenceScore = float64(s1.ConfidenceScore)
return nil
}
// GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse:
// Response of querying an issue model's statistics.
type GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse struct {
// CurrentStats: The latest label statistics for the queried issue
// model. Includes results on both training data and data labeled after
// deployment.
CurrentStats *GoogleCloudContactcenterinsightsV1IssueModelLabelStats `json:"currentStats,omitempty"`
// ServerResponse contains the HTTP response code and headers from the
// server.
googleapi.ServerResponse `json:"-"`
// ForceSendFields is a list of field names (e.g. "CurrentStats") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "CurrentStats") to include
// in API requests with the JSON null value. By default, fields with
// empty values are omitted from API requests. However, any field with
// an empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1CalculateStatsResponse: The
// response for calculating conversation statistics.
type GoogleCloudContactcenterinsightsV1CalculateStatsResponse struct {
// AverageDuration: The average duration of all conversations. The
// average is calculated using only conversations that have a time
// duration.
AverageDuration string `json:"averageDuration,omitempty"`
// AverageTurnCount: The average number of turns per conversation.
AverageTurnCount int64 `json:"averageTurnCount,omitempty"`
// ConversationCount: The total number of conversations.
ConversationCount int64 `json:"conversationCount,omitempty"`
// ConversationCountTimeSeries: A time series representing the count of
// conversations created over time that match that requested filter
// criteria.
ConversationCountTimeSeries *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries `json:"conversationCountTimeSeries,omitempty"`
// CustomHighlighterMatches: A map associating each custom highlighter
// resource name with its respective number of matches in the set of
// conversations.
CustomHighlighterMatches map[string]int64 `json:"customHighlighterMatches,omitempty"`
// IssueMatches: A map associating each issue resource name with its
// respective number of matches in the set of conversations. Key has the
// format: `projects//locations//issueModels//issues/` Deprecated, use
// `issue_matches_stats` field instead.
IssueMatches map[string]int64 `json:"issueMatches,omitempty"`
// IssueMatchesStats: A map associating each issue resource name with
// its respective number of matches in the set of conversations. Key has
// the format: `projects//locations//issueModels//issues/`
IssueMatchesStats map[string]GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats `json:"issueMatchesStats,omitempty"`
// SmartHighlighterMatches: A map associating each smart highlighter
// display name with its respective number of matches in the set of
// conversations.
SmartHighlighterMatches map[string]int64 `json:"smartHighlighterMatches,omitempty"`
// ServerResponse contains the HTTP response code and headers from the
// server.
googleapi.ServerResponse `json:"-"`
// ForceSendFields is a list of field names (e.g. "AverageDuration") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "AverageDuration") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponse) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1CalculateStatsResponse
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries: A
// time series representing conversations over time.
type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries struct {
// IntervalDuration: The duration of each interval.
IntervalDuration string `json:"intervalDuration,omitempty"`
// Points: An ordered list of intervals from earliest to latest, where
// each interval represents the number of conversations that transpired
// during the time window.
Points []*GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval `json:"points,omitempty"`
// ForceSendFields is a list of field names (e.g. "IntervalDuration") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "IntervalDuration") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInte
// rval: A single interval in a time series.
type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval struct {
// ConversationCount: The number of conversations created in this
// interval.
ConversationCount int64 `json:"conversationCount,omitempty"`
// StartTime: The start time of this interval.
StartTime string `json:"startTime,omitempty"`
// ForceSendFields is a list of field names (e.g. "ConversationCount")
// to unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "ConversationCount") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1CallAnnotation: A piece of metadata
// that applies to a window of a call.
type GoogleCloudContactcenterinsightsV1CallAnnotation struct {
// AnnotationEndBoundary: The boundary in the conversation where the
// annotation ends, inclusive.
AnnotationEndBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"annotationEndBoundary,omitempty"`
// AnnotationStartBoundary: The boundary in the conversation where the
// annotation starts, inclusive.
AnnotationStartBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"annotationStartBoundary,omitempty"`
// ChannelTag: The channel of the audio where the annotation occurs. For
// single-channel audio, this field is not populated.
ChannelTag int64 `json:"channelTag,omitempty"`
// EntityMentionData: Data specifying an entity mention.
EntityMentionData *GoogleCloudContactcenterinsightsV1EntityMentionData `json:"entityMentionData,omitempty"`
// HoldData: Data specifying a hold.
HoldData *GoogleCloudContactcenterinsightsV1HoldData `json:"holdData,omitempty"`
// IntentMatchData: Data specifying an intent match.
IntentMatchData *GoogleCloudContactcenterinsightsV1IntentMatchData `json:"intentMatchData,omitempty"`
// InterruptionData: Data specifying an interruption.
InterruptionData *GoogleCloudContactcenterinsightsV1InterruptionData `json:"interruptionData,omitempty"`
// PhraseMatchData: Data specifying a phrase match.
PhraseMatchData *GoogleCloudContactcenterinsightsV1PhraseMatchData `json:"phraseMatchData,omitempty"`
// SentimentData: Data specifying sentiment.
SentimentData *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentimentData,omitempty"`
// SilenceData: Data specifying silence.
SilenceData *GoogleCloudContactcenterinsightsV1SilenceData `json:"silenceData,omitempty"`
// ForceSendFields is a list of field names (e.g.
// "AnnotationEndBoundary") to unconditionally include in API requests.
// By default, fields with empty or default values are omitted from API
// requests. However, any non-pointer, non-interface field appearing in
// ForceSendFields will be sent to the server regardless of whether the
// field is empty or not. This may be used to include empty fields in
// Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "AnnotationEndBoundary") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1CallAnnotation) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1CallAnnotation
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1Conversation: The conversation
// resource.
type GoogleCloudContactcenterinsightsV1Conversation struct {
// AgentId: An opaque, user-specified string representing the human
// agent who handled the conversation.
AgentId string `json:"agentId,omitempty"`
// CallMetadata: Call-specific metadata.
CallMetadata *GoogleCloudContactcenterinsightsV1ConversationCallMetadata `json:"callMetadata,omitempty"`
// CreateTime: Output only. The time at which the conversation was
// created.
CreateTime string `json:"createTime,omitempty"`
// DataSource: The source of the audio and transcription for the
// conversation.
DataSource *GoogleCloudContactcenterinsightsV1ConversationDataSource `json:"dataSource,omitempty"`
// DialogflowIntents: Output only. All the matched Dialogflow intents in
// the call. The key corresponds to a Dialogflow intent, format:
// projects/{project}/agent/{agent}/intents/{intent}
DialogflowIntents map[string]GoogleCloudContactcenterinsightsV1DialogflowIntent `json:"dialogflowIntents,omitempty"`
// Duration: Output only. The duration of the conversation.
Duration string `json:"duration,omitempty"`
// ExpireTime: The time at which this conversation should expire. After
// this time, the conversation data and any associated analyses will be
// deleted.
ExpireTime string `json:"expireTime,omitempty"`
// Labels: A map for the user to specify any custom fields. A maximum of
// 20 labels per conversation is allowed, with a maximum of 256
// characters per entry.
Labels map[string]string `json:"labels,omitempty"`
// LanguageCode: A user-specified language code for the conversation.
LanguageCode string `json:"languageCode,omitempty"`
// LatestAnalysis: Output only. The conversation's latest analysis, if
// one exists.
LatestAnalysis *GoogleCloudContactcenterinsightsV1Analysis `json:"latestAnalysis,omitempty"`
// Medium: Immutable. The conversation medium, if unspecified will
// default to PHONE_CALL.
//
// Possible values:
// "MEDIUM_UNSPECIFIED" - Default value, if unspecified will default
// to PHONE_CALL.
// "PHONE_CALL" - The format for conversations that took place over
// the phone.
// "CHAT" - The format for conversations that took place over chat.
Medium string `json:"medium,omitempty"`
// Name: Immutable. The resource name of the conversation. Format:
// projects/{project}/locations/{location}/conversations/{conversation}
Name string `json:"name,omitempty"`
// ObfuscatedUserId: Obfuscated user ID which the customer sent to us.
ObfuscatedUserId string `json:"obfuscatedUserId,omitempty"`
// RuntimeAnnotations: Output only. The annotations that were generated
// during the customer and agent interaction.
RuntimeAnnotations []*GoogleCloudContactcenterinsightsV1RuntimeAnnotation `json:"runtimeAnnotations,omitempty"`
// StartTime: The time at which the conversation started.
StartTime string `json:"startTime,omitempty"`
// Transcript: Output only. The conversation transcript.
Transcript *GoogleCloudContactcenterinsightsV1ConversationTranscript `json:"transcript,omitempty"`
// Ttl: Input only. The TTL for this resource. If specified, then this
// TTL will be used to calculate the expire time.
Ttl string `json:"ttl,omitempty"`
// TurnCount: Output only. The number of turns in the conversation.
TurnCount int64 `json:"turnCount,omitempty"`
// UpdateTime: Output only. The most recent time at which the
// conversation was updated.
UpdateTime string `json:"updateTime,omitempty"`
// ServerResponse contains the HTTP response code and headers from the
// server.
googleapi.ServerResponse `json:"-"`
// ForceSendFields is a list of field names (e.g. "AgentId") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "AgentId") to include in
// API requests with the JSON null value. By default, fields with empty
// values are omitted from API requests. However, any field with an
// empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1Conversation) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1Conversation
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1ConversationCallMetadata:
// Call-specific metadata.
type GoogleCloudContactcenterinsightsV1ConversationCallMetadata struct {
// AgentChannel: The audio channel that contains the agent.
AgentChannel int64 `json:"agentChannel,omitempty"`
// CustomerChannel: The audio channel that contains the customer.
CustomerChannel int64 `json:"customerChannel,omitempty"`
// ForceSendFields is a list of field names (e.g. "AgentChannel") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "AgentChannel") to include
// in API requests with the JSON null value. By default, fields with
// empty values are omitted from API requests. However, any field with
// an empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1ConversationCallMetadata) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1ConversationCallMetadata
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1ConversationDataSource: The
// conversation source, which is a combination of transcript and audio.
type GoogleCloudContactcenterinsightsV1ConversationDataSource struct {
// DialogflowSource: The source when the conversation comes from
// Dialogflow.
DialogflowSource *GoogleCloudContactcenterinsightsV1DialogflowSource `json:"dialogflowSource,omitempty"`
// GcsSource: A Cloud Storage location specification for the audio and
// transcript.
GcsSource *GoogleCloudContactcenterinsightsV1GcsSource `json:"gcsSource,omitempty"`
// ForceSendFields is a list of field names (e.g. "DialogflowSource") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "DialogflowSource") to
// include in API requests with the JSON null value. By default, fields
// with empty values are omitted from API requests. However, any field
// with an empty value appearing in NullFields will be sent to the
// server as null. It is an error if a field in this list has a
// non-empty value. This may be used to include null fields in Patch
// requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1ConversationDataSource) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1ConversationDataSource
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1ConversationLevelSentiment: One
// channel of conversation-level sentiment data.
type GoogleCloudContactcenterinsightsV1ConversationLevelSentiment struct {
// ChannelTag: The channel of the audio that the data applies to.
ChannelTag int64 `json:"channelTag,omitempty"`
// SentimentData: Data specifying sentiment.
SentimentData *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentimentData,omitempty"`
// ForceSendFields is a list of field names (e.g. "ChannelTag") to
// unconditionally include in API requests. By default, fields with
// empty or default values are omitted from API requests. However, any
// non-pointer, non-interface field appearing in ForceSendFields will be
// sent to the server regardless of whether the field is empty or not.
// This may be used to include empty fields in Patch requests.
ForceSendFields []string `json:"-"`
// NullFields is a list of field names (e.g. "ChannelTag") to include in
// API requests with the JSON null value. By default, fields with empty
// values are omitted from API requests. However, any field with an
// empty value appearing in NullFields will be sent to the server as
// null. It is an error if a field in this list has a non-empty value.
// This may be used to include null fields in Patch requests.
NullFields []string `json:"-"`
}
func (s *GoogleCloudContactcenterinsightsV1ConversationLevelSentiment) MarshalJSON() ([]byte, error) {
type NoMethod GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
raw := NoMethod(*s)
return gensupport.MarshalJSON(raw, s.ForceSendFields, s.NullFields)
}
// GoogleCloudContactcenterinsightsV1ConversationParticipant: The call
// participant speaking for a given utterance.
type GoogleCloudContactcenterinsightsV1ConversationParticipant struct {
// DialogflowParticipant: Deprecated. Use `dialogflow_participant_name`
// instead. The name of the Dialogflow participant. Format:
// projects/{project}/locations/{location}/conversations/{conversation}/p
// articipants/{participant}
DialogflowParticipant string `json:"dialogflowParticipant,omitempty"`
// DialogflowParticipantName: The name of the participant provided by
// Dialogflow. Format:
// projects/{project}/locations/{location}/conversations/{conversation}/p
// articipants/{participant}
DialogflowParticipantName string `json:"dialogflowParticipantName,omitempty"`
// ObfuscatedExternalUserId: Obfuscated user ID from Dialogflow.
ObfuscatedExternalUserId string `json:"obfuscatedExternalUserId,omitempty"`
// Role: The role of the participant.
//
// Possible values:
// "ROLE_UNSPECIFIED" - Participant's role is not set.
// "HUMAN_AGENT" - Participant is a human agent.
// "AUTOMATED_AGENT" - Participant is an automated agent.
// "END_USER" - Participant is an end user who conversed with the
// contact center.
// "ANY_AGENT" - Participant is either a human or automated agent.
Role string `json:"role,omitempty"`
// UserId: A user-specified ID representing the participant.
UserId string `json:"userId,omitempty"`