Problems connecting web sync

[ItsSiem]

Whenever I try to connect to my gramps web instance through it's assigned domain I get the insufficient permissions error. However when I use the local IP address to connect it works just fine. This had me thinking my reverse proxy or something like that was not set up correctly. But I can access and use my instance just fine using the domain. I also tried using the API directly and that seems to work fine too.

I'm unsure if this is a bug in gramps-web or in the addon, or if it even is a bug at all. It's also definitely possible that there is just something wrong in my config.

Presuming this is a configuration issue, is there any way that I can get a log from the addon? That would probably help a lot.

[DavidMStraub]

Hi, I convert this into a discussion as it is certainly not an issue with the Gramps Web frontend. It could be a configuration issue or a bug in the addon.

But you will need to provide more details. Which versions are you using? How did you install them? What is the permission level of your user account? (You need owner permissions for synchronization.)

[ItsSiem]

Hi, I'm using the latest gramps-web and it has been deployed using docker compose. My instance is set up with two trees and I have an account on both trees with owner privileges.

Gramps Web Config:
Gramps 5.1.6
Gramps Web API 1.5.1
Gramps Web Frontend 24.1.2
locale: en
multi-tree: true
task queue: true

Regarding the rest of the chain, I use NGINX as a reverse proxy and I also have a valid SSL certificate installed.

[DavidMStraub]

What is the exact error (screenshot)? Please check your container logs while the sync addon is running.

[ItsSiem]

The logs do not show anything out of the ordinary.

INFO  [alembic.runtime.migration] Context impl SQLiteImpl.

INFO  [alembic.runtime.migration] Will assume non-transactional DDL.

[2024-01-30 22:18:35 +0000] [12] [INFO] Starting gunicorn 21.2.0

[2024-01-30 22:18:35 +0000] [12] [INFO] Listening at: http://0.0.0.0:5000 (12)

[2024-01-30 22:18:35 +0000] [12] [INFO] Using worker: sync

[2024-01-30 22:18:35 +0000] [13] [INFO] Booting worker with pid: 13

[2024-01-30 22:18:35 +0000] [14] [INFO] Booting worker with pid: 14

[2024-01-30 22:18:35 +0000] [15] [INFO] Booting worker with pid: 15

[2024-01-30 22:18:35 +0000] [17] [INFO] Booting worker with pid: 17

[2024-01-30 22:18:35 +0000] [16] [INFO] Booting worker with pid: 16

[2024-01-30 22:18:35 +0000] [18] [INFO] Booting worker with pid: 18

[2024-01-30 22:18:35 +0000] [19] [INFO] Booting worker with pid: 19

[2024-01-30 22:18:36 +0000] [20] [INFO] Booting worker with pid: 20