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@artf This issue should not be closed unless confirmed rather than simple guess.
For @mention to work with CKEditor, the CKEditor should be build with the mentions plugin. See the comments from CKEditor and the link below to read about it.
"This feature was introduced in CKEditor 4.10. It is provided through optional plugins that are not included in the CKEditor 4 presets available from the Download site and need to be added to your custom build with online builder."
@mentions feature of CKEditor is not working.
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