Gravitee encourages you to engage with our support team if you experience issues with APIM. Messages can be sent and checked via either the Management Console or the Developer Portal.
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Click the user icon on the right of the Management Console header, then click Support
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Use the drop-down menus and text fields to enter the ticket details
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Choose whether to receive a copy of the email, then click CREATE
From the user menu
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Click the user name on the right of the Developer Portal header, then click Contact
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Use the drop-down menus and text fields to enter the ticket details
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Choose whether to receive a copy of the email, then click SEND YOUR REQUEST
From the API menu
You can send a message to the support team from the current API.
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From the API header menu, click the Contact tab
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Use the drop-down menu and text fields to enter the ticket details
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Choose whether to receive a copy of the email, then click SEND YOUR REQUEST
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Click the user icon on the right of the Management Console header, then click Support
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From the ticket creation page, click See ticket history
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Any tickets you have created will appear as entries in the list. To view the details of a ticket, click the eye icon.
From the user menu
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Click the user name on the right of the Developer Portal header, then click Tickets
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Click a ticket entry in the list to view the ticket details and any messages
You can view your tickets from the current API.