| Name | Type | Description | Notes |
|---|---|---|---|
| SlaGoal | int32 | Target percentage of calls that must be answered by agents within the service level time threshold | [optional] |
| SlaThresholdSeconds | int32 | [optional] | |
| IncludeAbandonedCalls | bool | [optional] | |
| AbandonedThresholdSeconds | int32 | [optional] |