[support] Advice on frequent data loss on ethercalc.org

[patcon]

Hi there,

I have been introducing beta.hackfoldr.org (which is backed by ethercalc.org) at an organization where I am on contract, EDGI. I really really love this tool (Hackfoldr), and hope to be able to continue sharing it with others.

Facts & Feelings

🔍 We use ethercalc.org through beta.hackfoldr.org.
🔍 We update our sheet once or twice a day.
🔍 We are active in Pacific through Eastern timezones.
🔍 We experience fairly frequent data loss (at least once a week).
❤️ I feel the data loss is preventing us from relying on the tool.
🔍 The lost data is always available in the backup/revision backlog.
❤️ Using the backup/revision backlog seems too complicated for our users.

I'm wondering whether perhaps there might be an edge-case that is only affecting heavy users in timezones opposite Taiwan.

I was hoping to solicit advice on possible solutions before we must otherwise migrate to using another tool in the near future :)

Thanks so much for any consideration!

Questions

• What time does the restart mentioned in Create a status board or status twitter account audreyt/ethercalc#522 (comment) occur? That might at the very least help to avoid data loss in my own personal usage of hackfoldr :)

cc: @audreyt

[patcon]

apologies. wrong repo. with xfer now

[patcon]

Moved to audreyt/ethercalc#541

[irvin]

@patcon you can also consider to use google spreadsheet as data source to prevent data broken resulted from user's behavior