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MELCloud - Error - "This request has been throttled due to an excessive amount of traffic to our service" #109728
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Hey there @vilppuvuorinen, mind taking a look at this issue as it has been labeled with an integration ( Code owner commandsCode owners of
(message by CodeOwnersMention) melcloud documentation |
Same issue here after updating HA. Climate entity is not created. |
Thank you for opening that issue! Same Error here after Update :*( |
Same issue here after updating Home Assistant OS to 11.5. Climate entity unavailable. Tried deleting and re-adding my heatpump, but climate entity was not created. |
Same problem no climate entity. Climate entity unavailable . Core 2024.1.6 |
Same issue here after updating Home Assistant OS to 11.5. Climate entity unavailable. |
Same issue here after updating Home Assistant OS to 11.5 |
Same here, also after updating the HAOS to 11.5 |
Same issue, I've downgraded Ha to previous version without success. |
Same problem. I have even restored a Home Assistant backup and it still doesn't work |
Well we had a good run with this thing. I'm guessing the only option is would be to drastically reduce the polling frequency to once in 10-20 minutes and hope the load will be acceptable. Let's see how it goes. The best workaround is to replace the wifi module with a ESP and cut out the cloud component entirely. |
Same her. In spite of Backup it doesn‘t work. |
Lets hope 500€ wifi module is not useless forever. Waiting useful solution from Mitsubishi if wifi module becomes useless. |
I have the same problem after update. Terrible... Give us a solution please...The problem is with the home assistant, because the Melcloud application on my phone works without any problems. |
I was thinking some months ago to build the esp32 module, we should avoid any types of cloud integrations. |
Same issue in home assistant on docker. MelCloud app works fine |
Where can I find information about replacing the wifi module with an esp32? |
Check this: https://community.home-assistant.io/t/mitsubishi-ac-with-wemos-d1-mini-pro/107007/286 |
A little while ago I got supervisor 2024.01.1 upgrade. After the upgrade everything work again!!!! Yeeeeeeeeeeeeee |
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I just updated to 2024.01.1 and it does NOT work for me...😭😭 |
Did you do a complete reboot, because it worked for me after a complete reboot! |
Same problem! I've rebooted all, nothing better for now ! But I'm not sur I had the correction 2024-01-1. Where can I check it ? |
I have turned off the host completely and restarted Home Assistant again but it still doesn't work. It gives me this error: Error: 429, message='This request has been throttled due to an excessive amount of traffic to our service.', url=URL('https://app.melcloud.com/Mitsubishi.Wifi.Client/EnergyCost/Report') |
Complete reboot(unplug Power), no newer Updates available, melcloud Not working after 11.5 Update |
Upgraded, complete reboot, still not functioning... |
Same for me. I've tried to restore from a backup created just before update without succes. Complete reboot and reload of the integration doesn't solved the problem. |
It is blocked from their site, they are blocking the users or IPs and only allow to use their sh*tty app. Seems they are doing a Haier. |
Well this is no fun. They also turned off the unit in my child's room. Luckily it didn't turn too coldly. |
I use melcloud with NodeRed. Same issue here. It was polling at 5 minute rate. Seems to be too much. |
I have two HA instances connected to the same Mitsubishi AC using MELCloud, one HA instance is in Spain and the other is in Norway. Both use the same MELCloud account. The one in Norway is banned but the one in Spain works ok. For what its worth. |
I just did some testing after my ban was lifted (I was using it in NodeRed and HomeBridge also) and it tried to replay the |
Guys, I disabled the integration for 2 hours and then it worked.! |
Same here, seems like they are facing the same issue as Haier had. Though there the community clearly made them rethink their decision: Hopefully we can get the same here, because a bit mess polling is ok, but it's shouldn't become to low. Especially for the type of appliances that would make it useless. |
This seems interesting. That would make sense somehow, since I see it too much intrusive/bad experience to ban app users from using it if they are closing/opening the app a couple of times in a hour. Maybe the headers are the key. It would be great to proxy the app client headers and check if there is something quite different there. We may then try to replicate it in the package. |
Looks like another Haier Gate :-) but in this case without threatening email. Just with a massive ban accounts. I disabled the polling option in the integration System options and I created an automation that updates the (I have two hvac) entities every five minutes. I created it about an hour and it still working without ban (by the moment) |
I noticed that the app no longer asks for login every time I try to enter the controls of the device. Now it logs me out when I try to pull energy usage report. |
It makes no sense trying to outsmart the melcloud system. If they don’t want us to use 3rd party apps there is not much we can do other than stop buying their products and tell ppl interested in home automation systems about this crappy Mitsubishi customer service. |
I turned off the integration for 2 hours and managed to get it work again. Everything was fine for exactly 4 hours, now I get the same message in the mobile app
What email address do you think I should write to? I also believe if everyone of us will write an email we can make them change their mind. Until then - what manual setting should I use to make the polls less frequent? Can you link a solution for such an automation? Thanks |
@aphotrax I want to ask you to be very conservative with making assumptions like that and expressing them that way. That makes other people think that this is the case: which it is not at this point (to be very clear on this). ../Frenck |
I get a different error now. I got some 503 not available an hour or two back, but now it is the energy reporting that fails;
I feel that Melcloud is adjusting itself constantly right now. Earlier I created a guest account in melcloud and put that into HA, that worked for a while but not anymore. The Melcloud App now works for both my main and that guest account, even though home-assistant.log still contains messages about throttling. Earlier when an account was throttled it was throttled both in HA and in the Melcloud App (android + webpage). So someone is tuning this throttling constantly right now. Please stop :) |
Seems like, should point out enough it's an assumption, no? ;) I'm sure it's just a coincidence, though a nother assumption is that the cause for them to limit/adapt the API access is for the same reason. So a take down request is not the way to go and they didn't. But not communicating about what the limits are isn't very nice either. Would be nice if they would reach out instead of just set a limit like that. Or even better make local access possible. dreaming |
There are reports on twitter yesterday / overnight (GMT) of people saying they experience 500 errors in the MELCloud app / logging in without any mention of 3rd party integrations. If there are genuine load issues this could well be an automated performance monitoring / throttling system that keeps adjusting the app to maintain service availability. |
That would be "great" news. Though it seems like keeping service available has failed. Let's see in a few days of they will share more info. |
@oakmountainsweden That is what this whole issue is about... there is a lot of content here above your message which you may want to read/scan. 😉 |
Did same thing and it is back to operating. While waiting for ban to lift I did some research and resolved headers that MelCloud android app uses. If I get "banned" again I am going to test with those even though it is not solution to problem, but just to see if those prevent getting banned. |
Could you detail the detailed procedure to create this automation? I don't know which service to call when I create the automation (maybe the yaml code?). THANKS |
That is out of scope for this issue. Please consult or documentation or pick up a discussion on our community forums for such things. Let's keep the issue on top of fixing the actual core part (and not a tutorial on building automations). Thanks 👍 |
Yesterday I disabled the integration and this morning, I regained control in the MelCloud app. |
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What is the current polling intervall and can it be made configurable? For me it's ok to get the data every 10 or 20 minute. Maybe after changing values (eg. turning on/off or changing set point temperature) some extra polling could be done within the throttling-limits. |
I created a guest account to set up in HA 6 hours ago. |
I am already unbanned again. Already tried with 1 minute polling and was banned after a while, now I’m in doubt whether I should use 10, 15 or 30 minutes. Anyone has an idea? 30 minutes starts to be too much for it to handle reliably when I turn on the unit with the controller. I’d say that anything beyond 30 minutes just make it quite unusable for its purpose. |
Locking down this issue.Many questions have been asked twice or more, and just as equally answered, many reported having the same issue (please don't do that in general...). A fix has been merged, that adjusts the default polling rate. This is currently in beta and will be part of the 2024.2 release ( which will be shipping on Wed 7 Feb, tomorrow at the time of writing). Please update to that release as soon as it is available to address the issue reported here. |
The problem
UPDATE / EDIT: It is not related to the HA upgrade. It is related to some change MELCloud have done on their servers.
2024-02-05 17:04:27.418 ERROR (MainThread) [homeassistant.components.climate] melcloud: Error on device update!
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 573, in _async_add_entity
await entity.async_device_update(warning=False)
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1216, in async_device_update
await self.async_update()
File "/usr/src/homeassistant/homeassistant/components/melcloud/climate.py", line 125, in async_update
await self.api.async_update()
File "/usr/src/homeassistant/homeassistant/components/melcloud/init.py", line 107, in async_update
await self.device.update()
File "/usr/local/lib/python3.11/site-packages/pymelcloud/device.py", line 86, in update
self._energy_report = await self._client.fetch_energy_report(self)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/pymelcloud/client.py", line 195, in fetch_energy_report
async with self._session.post(
File "/usr/local/lib/python3.11/site-packages/aiohttp/client.py", line 1194, in aenter
self._resp = await self._coro
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/aiohttp/client.py", line 693, in _request
resp.raise_for_status()
File "/usr/local/lib/python3.11/site-packages/aiohttp/client_reqrep.py", line 1060, in raise_for_status
raise ClientResponseError(
aiohttp.client_exceptions.ClientResponseError: 429, message='This request has been throttled due to an excessive amount of traffic to our service.', url=URL('https://app.melcloud.com/Mitsubishi.Wifi.Client/EnergyCost/Report')
What version of Home Assistant Core has the issue?
core-2024.1.6
What was the last working version of Home Assistant Core?
core-2024.1.5
What type of installation are you running?
Home Assistant Container
Integration causing the issue
MELCloud
Link to integration documentation on our website
https://www.home-assistant.io/integrations/melcloud
Diagnostics information
No response
Example YAML snippet
No response
Anything in the logs that might be useful for us?
No response
Additional information
No response
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