Unable to play media from plex server

[Shredder5262]

The problem

I just purchased a sonos speaker, I was able to get it set up just fine; however, I would like to be able to play music from my plex server and also my Kodi server. I am only able to see the plex server directly in the integration so i tried that and i get an error message that the media cannot be played. I looked in the logs and i see the error listed below...

What version of Home Assistant Core has the issue?

2024.3.3

What was the last working version of Home Assistant Core?

2024.3.3

What type of installation are you running?

Home Assistant Core

Integration causing the issue

Sonos

Link to integration documentation on our website

https://www.home-assistant.io/integrations/sonos

Diagnostics information

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 5:45:22 PM (2 occurrences)
Last logged: 6:47:00 PM

[140655267621824] Error calling SonosMediaPlayerEntity._play_media on media_player.sonos_roam: UPnP Error 800 received: from 192.168.1.213
[140655669422144] Error calling SonosMediaPlayerEntity._play_media on media_player.sonos_roam: UPnP Error 800 received: from 192.168.1.213
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/sonos/helpers.py", line 64, in wrapper
result = funct(self, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/sonos/media_player.py", line 582, in _play_media
plex_plugin.add_to_queue(result.media, timeout=LONG_SERVICE_TIMEOUT)
File "/usr/local/lib/python3.12/site-packages/soco/plugins/plex.py", line 198, in add_to_queue
response = self.soco.avTransport.AddURIToQueue(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/soco/services.py", line 207, in _dispatcher
return self.send_command(action, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/soco/services.py", line 515, in send_command
self.handle_upnp_error(response.text)
File "/usr/local/lib/python3.12/site-packages/soco/services.py", line 571, in handle_upnp_error
raise SoCoUPnPException(
soco.exceptions.SoCoUPnPException: UPnP Error 800 received: from 192.168.1.213

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 239, in handle_call_service
response = await hass.services.async_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2319, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2356, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 905, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/sonos/media_player.py", line 542, in async_play_media
await self.hass.async_add_executor_job(
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/sonos/helpers.py", line 78, in wrapper
raise SonosUpdateError(message) from err
homeassistant.components.sonos.exception.SonosUpdateError: Error calling SonosMediaPlayerEntity._play_media on media_player.sonos_roam: UPnP Error 800 received: from 192.168.1.213

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @jjlawren, mind taking a look at this issue as it has been labeled with an integration (sonos) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of sonos can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign sonos Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[jjlawren]

Have you linked your Plex account/server in the native Sonos app?

[bthornton191]

I'm having the exact same issue now after the latest Sonos update. My plex acccount is still linked in the sonos app.