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Verisure wrong credentials #119455

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Tazmanian79 opened this issue Jun 12, 2024 · 18 comments
Open

Verisure wrong credentials #119455

Tazmanian79 opened this issue Jun 12, 2024 · 18 comments

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@Tazmanian79
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The problem

I can't login anymore on the Verisure integration.
After the update to 2024.6.2 I had to login, but it doens't work anymore.
On another HA but still on 2024.6.1 I have no problem (with same account)

What version of Home Assistant Core has the issue?

core-2024.6.2

What was the last working version of Home Assistant Core?

2024.6.1

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Verisure

Link to integration documentation on our website

https://www.home-assistant.io/integrations/verisure

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

@home-assistant
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@LAPDragnet
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Same issue here.

@SebaFett2
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same here

@daxy01
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daxy01 commented Jun 12, 2024

Same. Also removing the integration, removing .storage/verisure* files and re-add the integration doesn't work.

@salle69
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salle69 commented Jun 12, 2024

+1
I tried to roll back to 2024.6.1 and it still doesn't work.

@JOR200
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JOR200 commented Jun 12, 2024

Same here after restarting HA, but I have not yet upgraded to 2024.6.2.

@eddysteurs
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same here worked fine yesterday after upgrade to 2024.6.2 but after HA restart this morning got same error

@leastgit
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leastgit commented Jun 12, 2024

+1

I created a new user in Verisure/mypages online, a user with limited rights (no admin).
I then entered these new credentials in my HA Verisure-integration (email and pwd), but I'm now stuck at the 2fa-prompt.
I did not receive the 2fa-code from Verisure.

I finally received the code, but it is not accepted - invalid auth.

Note. My existing adminuser on Verisure, that worked fine until today did not offer me to input the 2fa-code.

@DanielOrneling
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I share the same issue, I´m on 2024.6.1 and haven´t touched the update to 2024.6.2 yet, but still the same issue.

@daxy01
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daxy01 commented Jun 12, 2024

I've tried 2024.5.5 but still cannot add the verisure integration (same error). As nothing has changed in the verisure integration code for 2 months, I'd guess there is something wrong at Verisure cloud side.

@LAPDragnet
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I don't think my automation using it worked last night and then I was still at 2024.6.1. After the upgrade this morning to 2024.6.2 and the subsequent restart I got the warnings.
Could be that Verisure has disabled it for security reasons. I was a bit surprised that it was available in the first place ;-)

@JOR200
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JOR200 commented Jun 12, 2024

Hi.
From this morning the Verisure app will not autenticate again after HA restart.
This is regardless to HA version and must be something at the Verisure side.

@daxy01
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daxy01 commented Jun 12, 2024

I was able to re-add the integration, it seems there was something wrong at Verisure side which coincided with my.our upgrades to 2024.6.2.

@leastgit
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I was able to re-add the integration, it seems there was something wrong at Verisure side which coincided with my.our upgrades to 2024.6.2.

Doesn't have to be anything wrong on Verisures side, they may simply stopped allowing this functionality.

@JOR200
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JOR200 commented Jun 12, 2024

Good news.
Tried log in again some minutes ago. It now works again.
Has nothing to do with HA version. I have not upgraded yet.

@salle69
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salle69 commented Jun 12, 2024

Likely a temporary glitch at Verisure, it's working for me now, on both 204.6.1 and 2024.6.2

@Tazmanian79
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Author

Yes it's working again. Must have been Verisure side

@LAPDragnet
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It is not working for me, I have tried restarting before but to no avail. And now it fails before the 2FA.

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