Sonoff Zigbee Temperature Sensor not updating Humidity/Temperature

[inphinitizeit]

The problem

Clean install of 2024.6.2 and started setting up my zigbee devices two SNZB-02D. Neither is updating their temperature or humidity but looking at the zigbee logs they are updating their presence at intervals.

Seems similar to #117571

What version of Home Assistant Core has the issue?

core-2024.6.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

zha

Link to integration documentation on our website

No response

Diagnostics information

home-assistant_zha_2024-06-12T17-52-49.307Z.log

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @dmulcahey, @Adminiuga, @puddly, @TheJulianJES, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of zha can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign zha Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

zha documentation
zha source
_{^{(message by IssueLinks)}}

[keck9939]

I have a similar issue, but in my case only one of two SNZB-02D sensors is not updating its temperature (humidity does update). Furthermore, if I use the ZHA toolkit:Scan Device command the response shows the correct temperature and then the temperature value readout on the Dashboard and in the ZHA integration updates and is correct. Unfortunately, once the temperature changes again, it does not continue to update on the Dashboard or in the integration.

[puddly]

You will need to reconfigure the device to set up attribute reporting. If it did not succeed when you initially joined the device, reconfiguring it again should finish the process.

[keck9939]

Re-configuring seems to have fixed the problem. Thank you.

[inphinitizeit]

I couldn't reconfigure the device but completely removing and adding it again I was able to succeed with it working.
Should we close this issue @puddly?