Unable to add local account to Unifi integration : "Failed to connect" message #119920

XalaTheShepard · 2024-06-18T19:45:54Z

The problem

Dear,

In July 2024, Unifi will require 2FA exept for local accounts.
I have created a local account with Administrator rights in my Unifi controller (Remote access disabled).
When trying to connect the local account to the Unifi integration, I always get the message "Failed to connect".
Please find enclosed the images with the setup of the account and the error.
Could you please assist me with this issue?

Many thanks.

Kind regards,

Robin

What version of Home Assistant Core has the issue?

2024.6.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

UniFi Network

Link to integration documentation on our website

https://www.home-assistant.io/integrations/unifi/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant · 2024-06-18T19:45:58Z

Hey there @Kane610, mind taking a look at this issue as it has been labeled with an integration (unifi) you are listed as a code owner for? Thanks!

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BlackRockCity · 2024-06-19T08:55:57Z

I am seeing the same failed to connect issue in the June release of HAOS/HA. My Unifi controller is remote, but I'm giving the correct credentials as verified by logging into the same hostname on my controller's web GUI.

This is my first time installing it. I've never tried to install the Unifi Integration previously.

Also, I recommend some documentation or a greyed out text in the host field showing example.com because its not clear if a leading https:// is needed in the hostname field.

Thanks for posting this OP.

XalaTheShepard · 2024-06-19T10:20:57Z

I noticed that I forgot to mention that I am running the UniFi controller as a HA Add-on

leeaash · 2024-06-19T11:58:09Z

I also meet this problem even I have create a local authentication account. Any tips to resolve this problem?

XalaTheShepard · 2024-06-19T19:00:40Z

In my case, the issue has been solved. I have logged in into both the Unifi controller and HA using the local IP address. Then I have created a local user in the Unifi controller. I deleted the Unifi Network integration in the local HA and afterwards added it again with the credentials of the local administrator account of the Unifi controller. Now I have both 1 local Unifi administrator and 1 remote Unifi administrator, of which the latter has to use the 2FA.

Kane610 · 2024-06-20T15:50:14Z

Do you see any errors in the logs?

XalaTheShepard · 2024-06-20T17:09:50Z

@BlackRockCity and @leeaash , this is a question for your issues as for me the issue has been resolved

mindstorms6 · 2024-06-21T20:40:13Z

I've been hitting the same issue recently - however - it seems like my integration got in a bad state and was hitting the login endpoint on the controller too much. From the integration logs, the controller is now returning a 429 Too Many Requests error:

2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] data (from https://192.168.4.1:443) b'<!doctype html><html lang="en"><head><meta charset="utf-8"><link rel="icon" href="/favicon.ico?v3" sizes="any"><link rel="icon" href="/favicon.svg?v3" type="image/svg+xml"><link rel="apple-touch-icon" href="/apple-touch-icon.png?v3"><title>UniFi OS</title><meta name="viewport" content="width=device-width,initial-scale=1"><script>window.UNIFI_OS_MANIFEST = {"model":{"id":"UDW","shortName":"UDW","longName":"UniFi Dream Wall"},"images":{"small":"/assets/images/small.png?udw-2.0.0","medium":"/assets/images/medium.png?udw-2.0.0","large":"/assets/images/large.png?udw-2.0.0","huge":"/assets/images/huge.png?udw-2.0.0"}}</script><script defer="defer" src="/main.1f13cbe8ee4a4f1a0848.js"></script><link href="/main.0e9197a3.css" rel="stylesheet"></head><body><div id="root"></div></body></html>'
2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] Talking to UniFi OS device: True
2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] sending (to https://192.168.4.1:443/api/auth/login) post, {'username': 'viewonly', 'password': 'OMITTED', 'rememberMe': True}, {}
2024-06-21 16:35:17.792 DEBUG (MainThread) [aiounifi.interfaces.connectivity] received (from https://192.168.4.1:443/api/auth/login) 429 application/json <ClientResponse(https://192.168.4.1:443/api/auth/login) [429 Too Many Requests]>
<CIMultiDictProxy('Server': 'nginx', 'Date': 'Fri, 21 Jun 2024 20:35:17 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '113', 'Connection': 'keep-alive', 'X-Response-Time': '12ms', 'Access-Control-Allow-Credentials': 'false', 'Referrer-Policy': 'no-referrer', 'Strict-Transport-Security': 'max-age=15552000; includeSubDomains', 'X-Content-Type-Options': 'nosniff', 'X-DNS-Prefetch-Control': 'off', 'X-Frame-Options': 'SAMEORIGIN', 'X-XSS-Protection': '1; mode=block')>

2024-06-21 16:35:17.792 DEBUG (MainThread) [aiounifi.interfaces.connectivity] data (from https://192.168.4.1:443/api/auth/login) b'{"code":"AUTHENTICATION_FAILED_LIMIT_REACHED","message":"You\'ve reached the login attempt limit","level":"debug"}'
2024-06-21 16:35:17.792 ERROR (MainThread) [homeassistant.components.unifi] Error connecting to the UniFi Network at 192.168.4.1: Call https://192.168.4.1:443/api/auth/login received 429: b'{"code":"AUTHENTICATION_FAILED_LIMIT_REACHED","message":"You\'ve reached the login attempt limit","level":"debug"}'
2024-06-21 16:35:18.257 ERROR (MainThread) [homeassistant.components.unifiprotect.data] Auth error while updating
Traceback (most recent call last):
  File "/nix/store/sq3by8r3524slnqjm5cj09abg3q455zx-homeassistant-2024.6.3/lib/python3.12/site-packages/homeassistant/components/unifiprotect/data.py", line 133, in async_refresh
    updates = await self.api.update(force=force)
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 799, in update
    self._bootstrap = await self.get_bootstrap()
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 1127, in get_bootstrap
    data = await self.api_request_obj("bootstrap")
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 427, in api_request_obj
    data = await self.api_request(
           ^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 406, in api_request
    data = await self.api_request_raw(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 381, in api_request_raw
    raise NotAuthorized(msg % (url, response.status, reason))
uiprotect.exceptions.NotAuthorized: Request failed: /proxy/protect/api/bootstrap - Status: 401 - Reason: {'code': 401, 'message': 'Unauthorized'}

I suspect something happened to my integration and got stuck in a tight auth loop. This manifests in the UI as Failed to connect

Not sure if this is what others are hitting but check your logs. We could consider doing some backoff in the integration if we see a 429.

corey-klempner · 2024-06-22T21:56:44Z

I'm having this issue. I'm trying to connect using the local IP address of the UDM and port 443. I'm able to log into unifi on a browser using that IP and the local user account I created. I tried deleting and creating a new local user account on Unifi and still I get the same issue.

Logs only show one line: "Error connecting to the UniFi Network at " (my local IP)

mindstorms6 · 2024-06-22T22:01:35Z

Can you enable/download the diagnostic logs, restart the integration and post the resulting logs here? (Be sure to remove your password in the logs!)

corey-klempner · 2024-06-22T22:30:34Z

I can't get the integration to actually enable to the point that I can access the page and download the diagnostic logs. Basically, when I search for Protect and add the integration, it prompts me to enter host, username, password etc. but the submit form fails, and the integration never gets added.

Relevant: I'm using Protect application 4.0.33. I was in Early Access but I changed back to stable. I believe this is the official release

BlackRockCity · 2024-06-23T05:21:06Z

I can't get the integration to actually enable to the point that I can access the page and download the diagnostic logs.

Same here!

Kane610 · 2024-06-23T05:56:24Z

I can't get the integration to actually enable to the point that I can access the page and download the diagnostic logs. Basically, when I search for Protect and add the integration, it prompts me to enter host, username, password etc. but the submit form fails, and the integration never gets added.

Relevant: I'm using Protect application 4.0.33. I was in Early Access but I changed back to stable. I believe this is the official release

Please open a separate issue for protect

Kane610 · 2024-06-24T06:41:13Z

I've been hitting the same issue recently - however - it seems like my integration got in a bad state and was hitting the login endpoint on the controller too much. From the integration logs, the controller is now returning a 429 Too Many Requests error:

2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] data (from https://192.168.4.1:443) b'<!doctype html><html lang="en"><head><meta charset="utf-8"><link rel="icon" href="/favicon.ico?v3" sizes="any"><link rel="icon" href="/favicon.svg?v3" type="image/svg+xml"><link rel="apple-touch-icon" href="/apple-touch-icon.png?v3"><title>UniFi OS</title><meta name="viewport" content="width=device-width,initial-scale=1"><script>window.UNIFI_OS_MANIFEST = {"model":{"id":"UDW","shortName":"UDW","longName":"UniFi Dream Wall"},"images":{"small":"/assets/images/small.png?udw-2.0.0","medium":"/assets/images/medium.png?udw-2.0.0","large":"/assets/images/large.png?udw-2.0.0","huge":"/assets/images/huge.png?udw-2.0.0"}}</script><script defer="defer" src="/main.1f13cbe8ee4a4f1a0848.js"></script><link href="/main.0e9197a3.css" rel="stylesheet"></head><body><div id="root"></div></body></html>'
2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] Talking to UniFi OS device: True
2024-06-21 16:35:17.775 DEBUG (MainThread) [aiounifi.interfaces.connectivity] sending (to https://192.168.4.1:443/api/auth/login) post, {'username': 'viewonly', 'password': 'OMITTED', 'rememberMe': True}, {}
2024-06-21 16:35:17.792 DEBUG (MainThread) [aiounifi.interfaces.connectivity] received (from https://192.168.4.1:443/api/auth/login) 429 application/json <ClientResponse(https://192.168.4.1:443/api/auth/login) [429 Too Many Requests]>
<CIMultiDictProxy('Server': 'nginx', 'Date': 'Fri, 21 Jun 2024 20:35:17 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '113', 'Connection': 'keep-alive', 'X-Response-Time': '12ms', 'Access-Control-Allow-Credentials': 'false', 'Referrer-Policy': 'no-referrer', 'Strict-Transport-Security': 'max-age=15552000; includeSubDomains', 'X-Content-Type-Options': 'nosniff', 'X-DNS-Prefetch-Control': 'off', 'X-Frame-Options': 'SAMEORIGIN', 'X-XSS-Protection': '1; mode=block')>

2024-06-21 16:35:17.792 DEBUG (MainThread) [aiounifi.interfaces.connectivity] data (from https://192.168.4.1:443/api/auth/login) b'{"code":"AUTHENTICATION_FAILED_LIMIT_REACHED","message":"You\'ve reached the login attempt limit","level":"debug"}'
2024-06-21 16:35:17.792 ERROR (MainThread) [homeassistant.components.unifi] Error connecting to the UniFi Network at 192.168.4.1: Call https://192.168.4.1:443/api/auth/login received 429: b'{"code":"AUTHENTICATION_FAILED_LIMIT_REACHED","message":"You\'ve reached the login attempt limit","level":"debug"}'
2024-06-21 16:35:18.257 ERROR (MainThread) [homeassistant.components.unifiprotect.data] Auth error while updating
Traceback (most recent call last):
  File "/nix/store/sq3by8r3524slnqjm5cj09abg3q455zx-homeassistant-2024.6.3/lib/python3.12/site-packages/homeassistant/components/unifiprotect/data.py", line 133, in async_refresh
    updates = await self.api.update(force=force)
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 799, in update
    self._bootstrap = await self.get_bootstrap()
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 1127, in get_bootstrap
    data = await self.api_request_obj("bootstrap")
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 427, in api_request_obj
    data = await self.api_request(
           ^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 406, in api_request
    data = await self.api_request_raw(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/nix/store/v1x8g45h8ywwifv4jq4v5pdzh0svrl2y-python3.12-uiprotect-1.7.2/lib/python3.12/site-packages/uiprotect/api.py", line 381, in api_request_raw
    raise NotAuthorized(msg % (url, response.status, reason))
uiprotect.exceptions.NotAuthorized: Request failed: /proxy/protect/api/bootstrap - Status: 401 - Reason: {'code': 401, 'message': 'Unauthorized'}

I suspect something happened to my integration and got stuck in a tight auth loop. This manifests in the UI as Failed to connect

Not sure if this is what others are hitting but check your logs. We could consider doing some backoff in the integration if we see a 429.

Have you gotten it back to running?

Blackduke77 · 2024-06-24T18:45:22Z

I had the same issue, the integration was working, then it wasn't I was complaining abut too many failed authentication attempts, however credentials had not changed, I removed the UDM controller from the integration and tried to re-add it, this failed to get past the add box with failed to connect. I removed the user from the local controller and waited a few hours, then re-added it all back and it worked.

mindstorms6 · 2024-06-24T18:49:45Z

For the 429 - yes. Try disabling the integration and restarting the controller. Then re-enable the integration worked for me.

home-assistant bot added the integration: unifi label Jun 18, 2024

home-assistant bot assigned Kane610 Jun 18, 2024

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Unable to add local account to Unifi integration : "Failed to connect" message #119920

Unable to add local account to Unifi integration : "Failed to connect" message #119920

XalaTheShepard commented Jun 18, 2024

home-assistant bot commented Jun 18, 2024

BlackRockCity commented Jun 19, 2024 •

edited

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XalaTheShepard commented Jun 19, 2024

leeaash commented Jun 19, 2024

XalaTheShepard commented Jun 19, 2024

Kane610 commented Jun 20, 2024

XalaTheShepard commented Jun 20, 2024

mindstorms6 commented Jun 21, 2024

corey-klempner commented Jun 22, 2024

mindstorms6 commented Jun 22, 2024

corey-klempner commented Jun 22, 2024 •

edited

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BlackRockCity commented Jun 23, 2024

Kane610 commented Jun 23, 2024

Kane610 commented Jun 24, 2024

Blackduke77 commented Jun 24, 2024

mindstorms6 commented Jun 24, 2024

Unable to add local account to Unifi integration : "Failed to connect" message #119920

Unable to add local account to Unifi integration : "Failed to connect" message #119920

Comments

XalaTheShepard commented Jun 18, 2024

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Jun 18, 2024

BlackRockCity commented Jun 19, 2024 • edited Loading

XalaTheShepard commented Jun 19, 2024

leeaash commented Jun 19, 2024

XalaTheShepard commented Jun 19, 2024

Kane610 commented Jun 20, 2024

XalaTheShepard commented Jun 20, 2024

mindstorms6 commented Jun 21, 2024

corey-klempner commented Jun 22, 2024

mindstorms6 commented Jun 22, 2024

corey-klempner commented Jun 22, 2024 • edited Loading

BlackRockCity commented Jun 23, 2024

Kane610 commented Jun 23, 2024

Kane610 commented Jun 24, 2024

Blackduke77 commented Jun 24, 2024

mindstorms6 commented Jun 24, 2024

BlackRockCity commented Jun 19, 2024 •

edited

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corey-klempner commented Jun 22, 2024 •

edited

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