Unavailable entities and Too Many Attempts on portal

[poldim]

The problem

I have a large install with 9x of these thermostats. They appear to go unavailable randomly. When I started to troubleshoot, I tried logigng into the mytotalconnectcomfort portal and received a "Too Many Attempts" error. I haven't been able to figure how to reset the too many connections error or stop it from occuring.

What version of Home Assistant Core has the issue?

core-2023.8.1

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

honeywell

Link to integration documentation on our website

https://www.home-assistant.io/integrations/honeywell/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: somecomfort
Source: components/honeywell/climate.py:417
First occurred: August 7, 2023 at 7:26:55 AM (22960 occurrences)
Last logged: 9:07:34 AM

API returned 403 from /portal/Device/CheckDataSession/7543053 request
API returned 403 from /portal/Device/CheckDataSession/5334299 request
API returned 403 from /portal/Device/CheckDataSession/5334355 request
API returned 403 from /portal/Device/CheckDataSession/7536713 request
401 Error at update (Key expired?).

Additional information

No option to change/extend update interval:

[home-assistant]

Hey there @rdfurman, @mkmer, mind taking a look at this issue as it has been labeled with an integration (honeywell) you are listed as a code owner for? Thanks!

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[mkmer]

The web site limits the number of logins in a given period (maybe 5 minutes from memory) -
The integration should not be attempting to login that often. I'll need a full debug log to see what the integration is doing to determine if it's the integrations "fault" and why.
Is this "new" behavior in 2023.8.1?

[mkmer]

I may have located the problem (either way, resetting the eventsocket for every mismatch was not correct), still would like the debug log files to confirm.

[mkmer]

@poldim Did this fix address your issue?

[poldim]

@poldim Did this fix address your issue?

It's been more stable lately, but ironically as I went to go check right now they're all unavailable

[mkmer]

You have upgrade to 8.2?

[poldim]

You have upgrade to 8.2?

Yes. I've got the debug logging enabled but not sure how to export that to post here.