Disconnected: Did not receive auth message within 10 seconds - Since the latest iOS app update

[alexsaas]

When I get home and open the app, it can't connect to Home Assistant. And screen displays the following message: Unable to connect to Home Assistant.

When I close it completely and restart, it works again and the logs show the following error:

Logger: homeassistant.components.websocket_api.http.connection
Quelle: components/websocket_api/http.py:461
Integration: Home Assistant WebSocket API (Dokumentation, Probleme)
Erstmals aufgetreten: 18:30:40 (1 Vorkommnisse)
Zuletzt protokolliert: 18:30:40

[140141174576832] from IPADRESS (Mozilla/5.0 (iPhone; CPU iPhone OS 17_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Home Assistant/2024.3 (io.robbie.HomeAssistant; build:2024.608; iOS 17.3.1) Mobile/HomeAssistant, like Safari): Disconnected: Did not receive auth message within 10 seconds

iOS device model: iPhone 11 Pro
iOS Version: 17.3.1
App version: 2024.3 build 608

Home Assistant Core Version: 2024.3.1

[alexsaas]

Addendum: I don't use remote access.

[mbo18]

Same here since last update, multiple time per day:

Logger: homeassistant.components.http.ban
Source: components/http/ban.py:128
integration: HTTP (documentation, issues)
First occurred: 16:29:02 (1 occurrences)
Last logged: 16:29:02

Login attempt or request with invalid authentication from md-1.home (). Requested URL: '/api/websocket'. (Mozilla/5.0 (iPhone; CPU iPhone OS 17_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Home Assistant/2024.3 (io.robbie.HomeAssistant; build:2024.608; iOS 17.4.1) Mobile/HomeAssistant, like Safari)

[ShadowRep]

Same here.

Most of the time I have to force close the app and start it fresh.
Sometimes even multiple times.

[alams154]

I am also seeing this issue on the latest update on an iPhone 13 Pro Max

[mtbsteve]

Same issue on iPhome 15Pro / iOS17.3.1 since the latest update. HA core 24.3.3. HA OS 12.1.
Always need to close and restart the App since then to connect to the HA server.

[bgoncal]

Can you test 2024.3 build 612?

[alexsaas]

@bgoncal The earliest I could do that is in 8-9 hours when I get back home. However, I don't see a new version in the German App Store yet?

[bgoncal]

Ok sorry I thought you were testing the beta already, so you are experiencing that with latest App Store version? If you wish to try the beta: https://testflight.apple.com/join/1AlPbnLZ

[alexsaas]

Yes, with the latest current App Store version from last week. I haven't tested beta versions on iOS. I'll have to take a look at it first. How it goes.

[mbo18]

Ok sorry I thought you were testing the beta already, so you are experiencing that with latest App Store version? If you wish to try the beta: https://testflight.apple.com/join/1AlPbnLZ

No issue here since using the beta app

[ShadowRep]

I got this today in the log:

Logger: homeassistant.components.mobile_app.notify
Source: components/mobile_app/notify.py:198
integration: Mobile App (documentation, issues)
First occurred: April 1, 2024 at 13:30:44 (1 occurrences)
Last logged: April 1, 2024 at 13:30:44

Internal error encountered. This message is generated externally to Home Assistant.

Never had that before.

Have not tried the beta, yet.

[alexsaas]

No issue here since using the beta app

Thank you for testing it! Because of a medical incident in the family, I won't be able to test it today. 😳

[erkr]

For me, this issue is already happening intermittently for months, but with the latest store version it became kind of structural

[bgoncal]

For me, this issue is already happening intermittently for months, but with the latest store version it became kind of structural

Can you check the beta?

[erkr]

Just installed the beta, let's see

@bgoncal
Update: 30 minutes is too short for a decent verdict, but definitely better than the store version, as it didn't happen yet!

Update2: still not occured after 20h, looks solved for me in the beta👌

[iloveicedgreentea]

I also had this issue recently and the testflight version seems to have fixed it

[dnlrsr]

TestFlight version seems to fix it.

[alexsaas]

Many thanks to everyone who has already tested it. Because I am currently unable to do so for the reasons mentioned.

[bgoncal]

Feel free to reopen this issue if needed

[alexsaas]

Sorry but wouldn't it be better to close the topic if the error is also fixed with the official store app? The beta as a solution cannot be final.

[bgoncal]

Sorry but wouldn't it be better to close the topic if the error is also fixed with the official store app? The beta as a solution cannot be final.

It's not final, I'm preparing the release, but sure, let's keep it open, no problem

[alexsaas]

Okay thank you very much. Then I misunderstood.

[iStehle]

(io.robbie.HomeAssistant; build:2024.624; iOS 17.4.1) Mobile/HomeAssistant, like Safari): Disconnected: Did not receive auth message within 10 seconds
I am still suffering with this problem, only with the local connection. If I turn my WiFi off I can use the App. Same problem with safari. Loading then can not load screen.

[bgoncal]

(io.robbie.HomeAssistant; build:2024.624; iOS 17.4.1) Mobile/HomeAssistant, like Safari): Disconnected: Did not receive auth message within 10 seconds

I am still suffering with this problem, only with the local connection. If I turn my WiFi off I can use the App. Same problem with safari. Loading then can not load screen.

In that case, since you also see the problem in Safari, it's not app-specific, so you probably need to ask some help for our friends from https://github.com/home-assistant/core

[erkr]

I had these errors a few times per day for months. Latest store version elevated it to several events per hour.
For me there hasn't been a single event in 3 days with the current beta. So it definitely is much better 👌

[titis14]

Hello, I also have this error and in addition the Apple Car Play my action no longer works, no reaction and HA ends up closing on my Apple Car Play screen.

[dnlrsr]

Apple Car Play also uses the app as interface to access ha host. The TestFlight Version also fixes Apple Car Play. Hint: Tested with WireGuard

[alexsaas]

@bgoncal

The new App Store version has fixed the error. Thank you. Good job!

[linwiz]

(io.robbie.HomeAssistant; build:2024.624; iOS 17.4.1) Mobile/HomeAssistant, like Safari): Disconnected: Did not receive auth message within 10 seconds I am still suffering with this problem, only with the local connection. If I turn my WiFi off I can use the App. Same problem with safari. Loading then can not load screen.

I'll leave this for anyone who may have the same issue, but I had set static network settings in HA at homeassistant.local:8123/config/network and while the values were correct, there was some issue. Restoring automatic DHCP solved my issue.

I hope I'm not out of line for updating this, but I'm looking for more information. I suspect I am experiencing the same issue as you, in the App Store iOS app (2024.624) and the TestFlight app (2024.660), and Safari on iPhone as well as Safari on Mac. I am able to use HA on the computer that's running the VM software, on a web browser. Were you able to solve this @iStehle ?

[erkr]

Just reserve a fixed address in your router is enough. HA can remain default on DHCP