Ask any question of anyone inside (and out) of your organisation.
We've all been there, whether you're the "new" person on the team or you've simply forgotten why something is the way it is. The simplest way of finding out is to ask.
None of the companies we've worked at have had a decent Frequently Asked Questions ("FAQ") system so there is a lot of Tacit Knowledge
We want to fix that by building an FAQ system that is easy, quick and intuitive to use.
- Search for keywords or entire phrases in your internal database of information
Searching is the most important feature (once there are more than a couple of pages worth of questions)
- Create a new question and target it at everyone or a specific person/group.
- Share your question on existing internal/external social networks (depending on the sensitivity of the question)
- Accept the reply/answer to a question if you are satisfied
- Add more detail or re-phrase a question if you are unsatisfied with an answer.
- When more than one answer is given, allow people to vote up the best answer
The name "eFAyQueue" is a working title till we come up with a better (shorter) name. Got a suggestion? send it to us!
- Elasticsearch vs Solr: http://stackoverflow.com/questions/10213009/solr-vs-elasticsearch