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Twilio + IVR-based chatbot with Google Speech-to-Text API

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IkwhanChang/Twilio-IVR-Chatbot

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Twilio-IVR-Chatbot

Twilio + IVR-based chatbot that can easily be used by small business owners to improve their digital presence, attract more customers and enhance their customer support

Structure

IVR

A IVR (interactive voice response) system using Twilio's Programmable API that get user's inquery and send it to endpoint then reply as the endpoint's response.

API

A api server that handle user's inquery based on store's information (discounts/promotions, open/close hours, product availability, etc.)

Console

A store owner's console that manage the customers' call and analyze of it (e.g. # of calls, popular inquery, etc)

Prerequisite

  • Node.js / Express
  • MongoDB
  • Twilio API and Account
  • ngrok (for the testing localhost to public url)

API Integration

  • Google Speech-to-Text API (Speech-to-text)
  • Twilio Programmable Voice API (Text-to-speech)

Useful links

Documentation

Architecture

Architecture

Reference

License

  • MIT / Carnegie Mellon University - Silicon Valley

Contributers

  • Ikwhan Chang
  • Manuja Gokulan
  • Wei Li