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[BUG] 'Enable Notifications' not working in onboarding #117

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ckeenan151 opened this issue May 31, 2020 · 4 comments
Closed

[BUG] 'Enable Notifications' not working in onboarding #117

ckeenan151 opened this issue May 31, 2020 · 4 comments
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bug Something isn't working severity: major Major severity for a bug

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@ckeenan151
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ckeenan151 commented May 31, 2020

Describe the bug
During onboarding, the Enable notifications button won't click/won't let me proceed.

To Reproduce

Steps to reproduce the behaviour:

  1. Open app
  2. Successfully enter province and region
  3. Attempt to enable exposure notifications

Expected behaviour

A simple click of ‘enable’ should let me proceed.

Screenshots

The iOS app won’t let me enable notifications—it tells me to click Enable in a pop up that doesn’t arrive.
IMG_1029
IMG_1030

Smartphone (please complete the following information):

  • Device: [ iPhone X]
  • OS: [ iOS13.5]
  • Version [1]

Additional context

@ckeenan151 ckeenan151 changed the title [BUG] Bug Title here [BUG] 'Enable Notifications' not working in onboarding May 31, 2020
@bolismauro bolismauro added bug Something isn't working severity: major Major severity for a bug and removed triage labels May 31, 2020
@bolismauro
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IMG_1036

The reason is the region. It looks like the sdk doesn't provide this indication and we don't handle this case properly

@bolismauro
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bolismauro commented May 31, 2020

Region is Italy
Language is English
Apple account is UK

@ckeenan151
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SUMMARY:

  • Updated to iOS 13.5 immediately before downloading Immuni
  • Airplane mode activated, wifi and bluetooth enabled
  • Language set to UK English, region set to Italy
  • Apple account is UK
  • Pop-up giving me the option to enable exposure notifications never materialised
  • Also tried it with language and region set to Italy, with the handset turned off and on. No change.

THE FIX

  • Deactivated Airplane mode
  • Launched app
  • It worked!

@immuniopensource
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Please see this message containing an update on this bug. In the meanwhile I am closing this issue since it's a duplicate, thanks for your patience!

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