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Add Download option as DEFAULT for System Info #1260

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mathetos opened this issue Nov 18, 2016 · 2 comments
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Add Download option as DEFAULT for System Info #1260

mathetos opened this issue Nov 18, 2016 · 2 comments
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@mathetos
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Issue Overview

Our new implementation of the System Info tab is awesome!

Hattip to @kevinwhoffman

But the workflow for our Support really encourages users to ATTACH the system info rather than paste it into the ticket.

Currently we only have the copy/paste method. I'd really prefer to have a Download as the Primary option, and the copy/paste as secondary.

image

Related PRs

#1214

@DevinWalker DevinWalker added this to the 1.8 milestone Nov 18, 2016
@DevinWalker
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@mathetos what's the update on this? Are we going the route to convert a text area to .txt outside the plugin or also keeping the download functionality within the plugin?

@mathetos
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Based on the code @Shelob9 provided I think we can safely keep it as copy/paste only and convert the Support form textarea to a .txt file attachment. That really is the best of both worlds since copy/paste is much more intuitive for customers.

Thanks!

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