Contact us per email or use our public forum.
You can use the estimator in the dashboard to roughly estimate the necessary credits per day, but note that it can give precise results only in standard cases.
If you need an better estimate contact us or read through the following steps:
- one Routing API request costs 1 credit. Every 10 via-points cost 1 more credit. E.g. 11 via-points cost 2 credits, 21 via-points costs 3 credits and so on. And if you specify
optimize=true
the credits will be multiplied by 10 i.e. one requests costs 10 credits for 1 to 10 locations, 20 credits for 11 to 20 locations and so on. Changing the parameteralgorithm
costs additionally 2 credits, i.e. calculating the alternative route between two points costs 1+2=3 credits. - Ten Geocoding API requests for the default provider cost 3 credits. For other providers ten Geocoding requests costs 15 credits.
- the costs for one Route Optimization API request depends on the number of vehicles and activities and is calculated as
vehicles * activities
and at least 10 credits. For custom packages a location independent credit calculation can be arranged. - the costs of one Map Matching API request costs certain credits calculated by the formula
input_locations / 100
. - the costs of one Matrix API request are calculated as follows: If either the number of
origins
or the number ofdestinations
is less than 20, it costsorigins * destinations / 2
credits. For bigger matrices we use a more favourable formular:MAX_OF(origins, destinations) * 10
. In both cases at least 1 credit is charged. For example, if you have 2 origins and 10 destinations,2 * 10 / 2 = 10
credits will be charged. If you have 30 origins and 40 destinations, the required credits amount to40 * 10 = 400
. If you have one-to-N matrices like 1-to-100, then always theorigins*destinations/2
formula applies. - the costs for one Isochrone API request is 5 credits for every minute it explores and at least 10 credits. E.g. if you set the
time_limit
to 20 minutes then this request will cost5*20=100
credits.
The daily credit limits for the Directions API are listed in the dashboard and depend on the selected package.
Your API key will not stop working. If this happens frequently, we'll contact you to discuss this.
Location limits are hard limits and you'll get an error e.g. for the Routing API (max. via points), the Route Optimization API (max. services/shipments), for the Matrix API (max. locations) or for the Map Matching API (max. measurements).
The default limits are outlined below. For different limits, please contact us.
You can send up to 100 requests per minute to an end point of the GraphHopper Directions API.
The Geocoding and Routing API, as well as GET requests against the Route Optimization API allow an exception with up to 600 requests per minute.
The Matrix API has an additional limitation where the sum over all locations in all Matrix-requests over a timespan of 5 seconds cannot exceed 300.
Our documentation is available here and some demos are available for every client. Or have a look into our references or at GraphHopper Maps for more advanced examples.
We are using OpenStreetMap data and rely on the provided information there. The nice thing is: if there is a street missing or a barrier is passable, you can edit this data when you have local knowledge at openstreetmap.org or put a note there so that others fix or investigate it for you.
A change of the data at openstreetmap.org will be considered in our APIs roughly after 1 to 2 days. Except for the Geocoding API: the default provider can take up to 7 weeks and the nominatim provider should be updated within one week.
For individual requirements we offer custom packages and support contracts. For very large volume or intense calculations we also offer hardware-only limited setups.
Yes, please see the pricing page in the dashboard to see the different options.
This is possible in the overview of the dashboard, then click edit data.
It is possible to pay online e.g. per month for a specific amount of credits/requests. If you exceed this you currently do not need to pay for and the requests won't be blocked but we ask you to upgrade if that happens frequently. Please let us know of your needs and we find a solution.
You can do this in the dashboard on the pricing page.
Yes, please see here for more details about it. Of course, you can also get rid of this (but not of the OpenStreetMap attribution) if you pay for the extra white-label option or need to use it for an in-house application.
What is the difference between the GraphHopper Directions API and the open source projects like the GraphHopper routing engine and the optimization engine jsprit?
The GraphHopper Directions API is a collection of routing related APIs: like the Routing API, the Matrix API, the Route Optimization API and the Geocoding API.
See here for a more detailed comparison.
E.g. the Route Optimization API is an efficient way to consume jsprit: properly configured for a lot of use cases, with a proper distance/time matrix calculated from GraphHopper, with a simple JSON API and some advanced featured not in jsprit.
Yes, we host custom and recent versions, be it GraphHopper or jsprit. This way you'll be able to use our Route Optimization API and the Matrix API with your custom GraphHopper or jsprit version including custom vehicles, speed profiles, constraints etc.
You can get yourself easily familiar with our Route Optimization API using the documentation. But of course we provide every customer support and help to get there vehicle routing problems modeled and solved.