404 error when i was calling message.create method .

[medaamarnadh]

Hi , I was getting below error when i was calling messages.create method .

Can any one explore this

"body": { "type": "error.list", "request_id": "alnvbrgmmvv77ttsm17g", "errors": [ { "code": "not_found", "message": "Resource Not Found" } ] },

[bobjflong]

This mostly likely indicates that the user or admin you are referencing in the API call does not exist. Both must exist prior to sending the message. Can you confirm that? If still a problem can you provide more details about the call you are making?

[laurensnl]

Same problem here.

var message = {
    from: {
        type: "user",
        id: "facebook:10155957623850603"
    },
    body: "Howdy this is a test"
};

intercomClient.messages.create(message, function(data) { console.log(data.status); });

Writes '404' to the console. Any suggestions?

[laurensnl]

Found the solution.

id must be user_id

var message = {
    from: {
        type: "user",
        user_id: "facebook:10155957623850603"
    },
    body: "Howdy this is a test"
};

[mhassanpur]

@laurensnl That worked! I guess the Intercom API docs need to be updated: https://developers.intercom.com/reference#user-or-contact-initiated-conversation