NoMethodError (undefined method `tr' for nil:NilClass)

[samcambridge]

Version info

• intercom-ruby version: 3.4.0
• Ruby version: ruby 2.2.3p173 (2015-08-18 revision 51636) [x86_64-linux]

Expected behavior

We're experiencing this when trying to create an event:

   @intercom.events.create(
       :event_name => "created-venue",
       :created_at => Time.now.to_i,
       :email => current_user.email,
       :metadata => {
          "venue_name" => @venue.name
       }
    )

Actual behavior

Error is raised.

Logs

May 12 10:05:59 project bundle[1978]: NoMethodError (undefined method `tr' for nil:NilClass):
May 12 10:05:59 project bundle[1978]: app/controllers/customer/venues_controller.rb:16:in `create'

[sarahjschultz]

Accidentally deleted my comment 🤦 -- bumping this, we're seeing the issue as well.

[jonseaberg]

I had this problem in the past and it was because I forgot to set the the environment variable for my api key. Not saying that is your problem. Just throwing it out there.

[samcambridge]

@jonseaberg thanks for this - you made me double check my servers envionrment variables and I hadn't added my token like I thought I had!

@sarahjschultz this may also fix your issue.