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Using >170Gb of memory and then crashing to download large folders from a server #15510

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gabersyd opened this issue Jan 4, 2024 · 5 comments
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sftp SFTP Protocol Implementation

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@gabersyd
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gabersyd commented Jan 4, 2024

This is a bug. I use a MacStudio, with M1 Ultra processor.

Instead of writing the data on my harddrive, it seems that it is trying to store it in the memory of the computer.
cyberduck bug

@ylangisc
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ylangisc commented Jan 5, 2024

Possible duplicate of #15488. What's the protocol you are using? Any chance to follow the steps in #15488 (comment) and provide a screenshot when reproducing the issue (memory >2GB)?

@tristanmcguire
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tristanmcguire commented Apr 15, 2024

This seems to be the same/similar issue to what I have found. Mac M2 Pro, Sonoma 14.4, downloading via SFTP. CyberDuck Version 8.8.2 (41344). At the beginning of the transfer:
Screenshot 2024-04-12 at 16 01 33

After ~15mins:
Screenshot 2024-04-12 at 16 17 28

And after ~30mins:
Screenshot 2024-04-12 at 16 35 58

I discovered the issue only after getting the 'out of application memory' error message and things going a bit wonky. Didn't continue to complete crash, but stopping the transfer, closing and re-opening CyberDuck resets everything and the next download will repeat the process.

@dkocher dkocher added the sftp SFTP Protocol Implementation label Apr 15, 2024
@dkocher dkocher changed the title Cyberduck using >170Gb of memory and then crushing to download large folders from a server Using >170Gb of memory and then crashing to download large folders from a server Apr 15, 2024
@ylangisc
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Thanks @tristanmcguire for the screenshots. As I'm not able to reproduce the issue I rely on the reporters to provide the information needed to find the cause. So, it would be great to also get a VisualVM screenshot from such a situation.

@kdambiec
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I've also encountered this issue quite often on Mac so had to switch from Cyberduck to a different application.

@ylangisc
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I've also encountered this issue quite often on Mac so had to switch from Cyberduck to a different application.

To get a VisualVM screenshot would be very helpful to track down the issue as I'm not able to reproduce the issue.

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5 participants