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Crashes after Preferences selected #7834

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cyberduck opened this issue Mar 4, 2014 · 14 comments
Closed

Crashes after Preferences selected #7834

cyberduck opened this issue Mar 4, 2014 · 14 comments

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@cyberduck
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@cyberduck cyberduck commented Mar 4, 2014

a81191a created the issue

After deleting the app and reinstalling, when selecting Preferences, the app gobbles up ALL available memory and then hangs.


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@cyberduck
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@cyberduck cyberduck commented Mar 4, 2014

a81191a commented

Clicked too early..

Version 4.4.3 (14140)

@cyberduck
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@cyberduck cyberduck commented Mar 7, 2014

a81191a commented

Hi. Can I get some help with this please ? It's not because I'm a paying customer so much as I'm blocked from using the product which I like very much.

--Ray

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@cyberduck cyberduck commented Mar 24, 2014

@dkocher commented

Can you find any related output in the system.log (/Applications/Utilities/Console.app)? Please attach the file ~/Library/Preferences/ch.sudo.cyberduck.plist to this ticket. Moving it to the Trash will possibly resolve this issue.

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@cyberduck cyberduck commented Mar 25, 2014

a81191a commented

Attached files as requested. Also, the move to .Trash didn't help.

@cyberduck
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@cyberduck cyberduck commented Mar 25, 2014

dbc4ce7 commented

I can report I have a hang when I select preferences as well, but only when I'm already connected (SSH-sftp). I can go to the prefs before I connect without a hang.

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@cyberduck cyberduck commented Mar 26, 2014

@dkocher commented

Please attach the file /Library/Logs/DiagnosticReports/Cyberduck_2014-03-24-222840_rays-MacBook-Pro-3.hang.

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@cyberduck cyberduck commented Mar 26, 2014

dbc4ce7 commented

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

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@cyberduck cyberduck commented Mar 26, 2014

a81191a commented

I didn't get a .crash so I pasted the crash report into a file and it's uploading

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@cyberduck cyberduck commented Mar 26, 2014

@dkocher commented

Replying to [comment:8 raybengen]:

I didn't get a .crash so I pasted the crash report into a file and it's uploading

The hang is in a system library converting TIFF images. I have no real idea what we can do about.

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@cyberduck cyberduck commented Mar 26, 2014

@dkocher commented

Replying to [comment:7 mik b]:

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

This is a different issue than what was originally reported in this ticket. Can you reproduce this with the latest snapshot build available?

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@cyberduck cyberduck commented Mar 26, 2014

dbc4ce7 commented

Replying to [comment:10 dkocher]:

Replying to [comment:7 mik b]:

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

This is a different issue than what was originally reported in this ticket. Can you reproduce this with the latest snapshot build available?

I can't get a crash now from Cyberduck 4.4.3 (14433) nor from the 4.4.3 I downloaded the other day. I'm not sure what is different except I ran the later version once. However, when I'm connected it takes 100 seconds for the preferences window to open. OK, scrap that. It takes 100 seconds anyway. During this time Cyberduck is not responsive. and I do get the beach ball if connected. This is normal?

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@cyberduck cyberduck commented Mar 26, 2014

a81191a commented

Same thing happens with 14433.tar.gz, devours all memory and then hangs...

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@cyberduck cyberduck commented Mar 27, 2014

a81191a commented

Replying to [comment:9 dkocher]:

Replying to [comment:8 raybengen]:

I didn't get a .crash so I pasted the crash report into a file and it's uploading

The hang is in a system library converting TIFF images. I have no real idea what we can do about.

Begs the question, why is Cyberduck messing around with TIFFs ?

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@cyberduck cyberduck commented Apr 1, 2014

@dkocher commented

The slow loading of the preferences window is possibly due to slow lookups of editor applications and/or default protocol handlers using Launch Services framework in OS X. The reason these lookups take too long is out of our control, but we have changed the panels to initialize panel only after tab is selected in 21378f7. This will make the General tab view load immediately.

@cyberduck cyberduck closed this Apr 1, 2014
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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