Refunds not appearing in izettle dashboard

[mmartinmendez]

Expected Behavior

The refunds appear in the izettle dashboard.

Current Behavior

The refund is successful but the transaction is not shown in the izettle dashboard.

Context

• Operating Version: Android version 9
• SDK version: 1.8.9

[fabriciovergara]

@dmilovanovi can you follow up this one please?

[mmartinmendez]

When logging the response from the sdk it says the refund was successful. To confirm i made the same refund a second time for which the response was that the refund was already performed. This is reflected with the refund appearing in the account in 2-3 days. The only part of the flow that is not working is the refund transaction/log not appearing in the dashboard when i sign into izettle. I use the sdk from ios as well and here the refund transaction logs appear immediately in the dashboard.

[ssikira]

Hello @mmartinmendez! Just to confirm, you don't see refunds in the iZettle Back Office (my.izettle.com) if you perform a refund through the iOS SDK?

[mmartinmendez]

Hi @said-iz, I do see it through the ios sdk. I dont see it when i use the android sdk.

[ssikira]

@mmartinmendez thanks. We'll take a look and let you know 👍

[bobzettle]

Apologies for not getting back to you earlier. We have released a fix for the reported issue, but would recommend you to update the SDK to the latest version.
You can view all the SDK releases here.
Feel free to open a new case if the issue is still present or you require further assistance.