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[iOS] [iPad] Error 6777010: Connection fail to iTunes Store #892
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Not sure if this is helpful or not but I just had a user report to me that he could not make purchases via iTunes either unless he disabled his VPN. Looking at my error logs I see that he was getting both 6777006 and 6777010 errors (Cannot connect to iTunes Store) for my subscription IAP. I am in the process of trying to do some more debugging but I thought I would throw this out there in the meantime. |
I am having this problem now, created new sandboxed accounts, deleted apps, reset the entire iPad and getting 6777010 error cannot connect to itunes. |
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
@aesculus have you been able to fix this? Apple just reviewd my app, the app also displayed "error code 6777010 can not connect to itunes store", and the APPLE tester had VPN on. |
I have not submitted a new version to Apple for 2 months so I could be in the same situation. Last version I submitted was using version="9.0.0" |
I am seeing the same issue, apps are being rejected because test purchases fail due to the "Cannot connect to iTunes Store" only on iPad, but are successful on iPhone. I've found that if I restart the app on the iPad, the purchase works. Unfortunately this doesn't help because reviewers do not restart the app during review, and customers will not know to do that. Any ideas on why this would only happen on the first app startup? Here is the message from app store review: Guideline 2.1 - Performance - App Completeness We found that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 13.5.1 on Wi-Fi. Specifically, when we attempted to purchase the app displayed an error message. Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple's test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. |
Which version of the plugin are you using? Also I assume you have a back ended validation system that handles both production and sandbox? BTW I had a revision of my app approved twice in the last month. I am using 9.0.1 of the plugin. |
@aesculus I am using 10.1.1, I use the fovea validator as the backend. |
OK. I would suspect the validator is OK then. Not sure about what the differences could be in the versions as I decided not to move that way yet since I did not need the advanced features and I was seeing lots of issues reported by others. |
Fovea's receipt validator implements this (and all best practices recommended by Apple), this isn't the issue. However, notice that Apple's receipt validation API did experience slowdowns last week. On July 21th and (to a smaller measure) on July 24th. It might have been what prevented the purchase? Not sure why this would have been specific to the iPad though. Have you been able to reproduce the issue? |
@j3k0 yes I have reproduced the issue more than once locally using Xcode and my iPad. I have confirmed that it only affects the iPad, so I don't think it could be a network issue. |
I'd be helpful if you can share some logs of a session with this issue with Random ideas:
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Hi @scottopolis I'd be grateful if you could share your solution if you found one. I am struggling with the same issue as my latest app just got rejected. I use the same in-app code for other apps so I know the code is working but it did not work for this one, potentially due to one of the reasons j3k0 mentioned. Thanks, Doug |
We recently launched a subscription option in our app and we are seeing about 10% of our iOS users are logging this Error 6777010. We have had over 70,000 transactions, so 10% is a fairly high rate to be having this issue. Plugin: 10.3.0 |
@canadaka Sounds pretty high. Does 10% means that you had "70,000" transactions and "7,000" "Cannot connect to iTunes" errors ? Note that the 6777010 error can also happens just when a user starts the app (without intending any purchases), only when the plugin attempts to load the product information. After |
Same problem when reviewer on iPad with Wi-Fi and VPN rejecting my app because of 6777002/6777010 error codes. in-app purchase code not edited for years and now with last build on 14.2 app start rejecting |
Other people had the issue. It was only solved by contacting apple technical support, in both cases I'm aware of it was an issue on their end. There's this quite old thread: https://developer.apple.com/forums/thread/6401 Specifically, the support person from Apple recommended this:
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Hi, I'm experiencing this error as well, but on iPhone and not iPad
The Hebrew text is translated to "Unknown error happened". |
Just chiming in to say I am also facing the same issue. Any solutions are much appreciated. |
I think that upgrading to latest version (10.5) solved this for me, not sure though... |
Thanks for the suggestion. I am glad you managed to solve the issue this way, but I am running the latest version from github. The IAP items works for me on testflight and in sandbox. But when the reviewer runs the app, it doesn't manage to fetch the IAP items. |
@orjandh I saw this happen at least three time (on different apps), where issue only happened with the reviewer. A message to Apple tech support (here: https://developer.apple.com/support/technical/) eventually "fixed" the issue... Apparently something on their side. |
Thank you, I will try that and hope for the best. :) |
getting same issue - everything works fine on my iPhone, but failed on Apple review iPad. |
@AEiosApp Every occurrences I know of were fixed by ticketing Apple, without any change to the app (and without information from them on why the problem occurred: just a short answer from support like "We've been able to test in-app purchase successfully, I'll inform reviewer that your in-app purchase integration is correct"). |
How to reproduce:
This problem happens on iPad, but everything works ok on iPhone! (and ok in Android)
What is wrong?
I have googled and found the link https://stackoverflow.com/questions/7402801/cannot-connect-to-itunes-store-in-app-purchases. The second-to-last answer says about the problem, but I failed to convince Apple in it. Apple's testing team declined my program even in TestFlight, saying "if it works on iPhone only, we can allow it on iPhone only". But the app is indented for tablets only.
May be you already met this error and solved it?
My system:
iOS 12.3.1
Device: iPhone 5s
PhoneGap Version: cli-8.0.0
Plugin Version: phonegap-cli-8.0.0
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