jamovi does not draw properly and cannot display the drawing.

[JiangHu666666]

When drawing with jamovi, only the subject text of the drawing is displayed and not the drawing.

[jonathon-love]

hi,

i don't really know what you mean.

kind regards

[JiangHu666666]

Hi, thanks for your reply! My jamvoi can't plot, whenever I need to plot, jamvoi always shows the title of the plot and no chart is displayed as shown in these pictures.

[jonathon-love]

hi,

there's an outstanding issue in electron that causes problems with plotting on some windows computers where the user has certain international characters in their windows username. i suspect that might be the problem here.

i'd suggest you use the cloud version instead

https://www.jamovi.org/cloud.html

kind regards

[JiangHu666666]

Hi, thanks for your reply! When I followed your advice to use the cloud version of jamvoid, unfortunately when I use jamvoi online, I can neither use it as a guest nor register with my own email to use it, then I try to sign in with my Microsoft account and Google account, still it fails and the web page shows network error.

[jonathon-love]

hi,

it is probably too difficult to figure out what is going on here -- it's not something we've seen before.

could i get you to try a different computer?

[JiangHu666666]

Ok, thanks for the suggestion! I'll let you know the results after I try it with another computer.

[JiangHu666666]

Hi，
I tried the jamvoi software with another computer today and was surprised to find that this computer can use jamvoi to draw properly. But I'm confused, my computer and the other computer are both Windows 11 laptops, so why can't my computer use jamvoi properly?

[jonathon-love]

duplicate #1196