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[Bug]: JASP keeps on freezing #2372

Closed
1 of 3 tasks
keziakevina opened this issue Oct 31, 2023 · 4 comments
Closed
1 of 3 tasks

[Bug]: JASP keeps on freezing #2372

keziakevina opened this issue Oct 31, 2023 · 4 comments
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@keziakevina
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keziakevina commented Oct 31, 2023

JASP Version

0.17.0

Commit ID

No response

JASP Module

Unrelated

What analysis are you seeing the problem on?

No response

What OS are you seeing the problem on?

Windows 10

Bug Description

I used JASP version 0.16.4 for about a year. One week ago, I tried to install the newest version of JASP which is version 0.18.0. However, I wanted to use it but it keeps on freezing. I could open the app, but when I tried to open a JASP file, it kept loading, and at the end, it wasn't responding. The app was "not responding" so I decided to try the previous version. I tried version 0.17.3 and 0.17.0 but the problem keeps on happening. I reinstalled the 0.16.4 version but I still experience the same thing. I don't know what is happening. Can you please help me so I can use JASP again?

image

UPDATE on 10.32 pm:
I can open the file now, using the 0.16.4 version. However, it is still a bit laggy. Sometimes the app was also "not responding". Any recommendation to prevent this from happening? Thank you!

image

Expected Behaviour

The app should be working: I can open the app and open the file.

Steps to Reproduce

...

Log (if any)

No response

Final Checklist

  • I have included a screenshot showcasing the issue, if possible.
  • I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
  • I have accurately described the bug, and steps to reproduce it.
@JorisGoosen
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Uhm, 0.18.0 is not the newest JASP, see: https://jasp-stats.org/download/
Could you try the newest version and see if you can open the file?

@keziakevina
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keziakevina commented Nov 1, 2023

Uhm, 0.18.0 is not the newest JASP, see: https://jasp-stats.org/download/ Could you try the newest version and see if you can open the file?

Terribly sorry, what I meant 0.18.1! I tried to use the app but it kept on freezing (not responding) when I try to open the file.
image

Update: Eventually, I can open the file, but I can't do any analysis. It keeps on freezing (not responding).
image

@boutinb
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boutinb commented Nov 1, 2023

Hi @keziakevina If your file comes from JASP 0.16.4, there might be some upgrade issues. Can you open a file from the Data library, or open a JASP file you have just made using 0.18.1? Would it be possible to give us your JASP file (for this you should convert it into a zip file first, and add it to this issue)?

@tomtomme
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tomtomme commented Feb 9, 2024

@keziakevina
Please reopen, if you re-tested with 0.18.3 and if you can share your data. Also make sure not to include too many analysis in one file. I saw "not responding" issues in the past with files that had >30 analysis or so. Depending on the CPU and RAM of your system this might overwhelm it. Especially cheaper laptops.

@tomtomme tomtomme closed this as completed Feb 9, 2024
@tomtomme tomtomme removed the Bug label Mar 1, 2024
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