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Many years of SMS missing from Restore #1010

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amandablum opened this issue Jan 20, 2020 · 2 comments
Closed

Many years of SMS missing from Restore #1010

amandablum opened this issue Jan 20, 2020 · 2 comments
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v1.5.11 reported against version 1.5.11

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@amandablum
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amandablum commented Jan 20, 2020

Expected behaviour

  1. Set "restore" to "All messages" in restore settings.
  2. set default messaging to "SMS Backup and Restore"
  3. Restore messages
  4. Confirm all messages have been restored (it will say 96,111 restored, 96,111 dups)
  5. Set default messaging back to Android
  6. Go to messages, and 2015-2020 sms will be missing.

Actual behaviour

  1. Most recent messages (5 days) and messages from 2015-2011 are restored. Everything from 2015-2020 is not restore.

Steps to reproduce the behaviour

See above.

Please specify the following:

Pixel 4, running most recent Android update
SMS Backup + version. 1.5.11
default messaging app

@kurahaupo
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@amandablum can you confirm

  1. How many messages are reported as restored? Does this match the number expected?
  2. Are there any differences in the messages in the 3 periods, such as the "unread" status, or the format used for the To: and From: headers?
  3. Are the messages completely missing, or are they perhaps present but in the wrong conversation?

It seems especially odd to have behaviour switch twice; can you confirm that restoring both new and pre-2015 messages works in the same restoration session?

Can you please attach three examples of raw messages to this ticket in Github: one from before 2015 that does restore, one from 2015-2020 that does not restore, and one recent one that does restore? (Please remember to redact any personal data belonging to other people, including all surnames and the last 4 digits from any phone number.)

Also please attach a recent logfile from the app.

@kurahaupo kurahaupo added awaiting response awaiting response from reporter v1.5.11 reported against version 1.5.11 labels Apr 26, 2020
@kurahaupo
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no response, closing

@kurahaupo kurahaupo removed the awaiting response awaiting response from reporter label Sep 27, 2020
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