some files just hang Jellyfin no playback or error

[Stooovie]

Here's the log:

https://transfer.sh/VqzkmJknuo/Log.txt.zip

It's the "It's Always Sunny in Philadephia" file. UI just shows the poster in the BG, no UI, no spinner, no error code. The only thing I can do is exit the JF app with my remote. Most other files play. Setting transcoding on/off does not fix the issue.

File plays just fine in Jellyfin apps and webapps on other devices. Most other videos play fine on the TV as well.

Jellyfin for Tizen 0.1.0 built from source a week ago (june 2023).

[dmitrylyzo]

According to the log, there was an attempt to play the file (MKV) directly.

Please provide your TV model and media info.

[Stooovie]

It's a Samsung NU8000, this is the media file:

Input #0, matroska,webm, from '/Volumes/Public/Video/TV Shows/It's Always Sunny in Philadelphia/Season 16/It's Always Sunny in Philadelphia - S16E03 - The Gang Gets Cursed.mkv': Metadata: title : torrentgalaxy.to | Its.Always.Sunny.in.Philadelphia.S16E03.WEB.x264-TORRENTGALAXY COMMENT : Check proxygalaxy.me for our latest proxies | Its.Always.Sunny.in.Philadelphia.S16E03.WEB.x264-TORRENTGALAXY ENCODER : Lavf58.20.100 Duration: 00:21:35.34, start: 0.000000, bitrate: 1260 kb/s Stream #0:0: Video: h264 (High 10), yuv420p10le(progressive), 720x404 [SAR 404:405 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn (default) Metadata: title : Its.Always.Sunny.in.Philadelphia.S16E03.WEB.x264-TORRENTGALAXY ENCODER : Lavc58.35.100 libx264 DURATION : 00:21:35.311000000 Stream #0:1(eng): Audio: aac (LC), 48000 Hz, stereo, fltp (default) Metadata: title : Its.Always.Sunny.in.Philadelphia.S16E03.WEB.x264-TORRENTGALAXY ENCODER : Lavc58.35.100 libfdk_aac DURATION : 00:21:35.339000000 Stream #0:2(eng): Subtitle: subrip (default) Metadata: title : Its.Always.Sunny.in.Philadelphia.S16E03.WEB.x264-TORRENTGALAXY DURATION : 00:20:50.657000000 Stream #0:3: Subtitle: subrip Metadata: DURATION : 00:21:29.305000000

[dmitrylyzo]

The problem is H264 10bit - this combo isn't well supported in general.

I have the same issue on NU7400, iirc. Need to recheck.

[Stooovie]

I understand, does JF for Tizen have some sort of look-up table with TV model capabilities? It should be definitely handled better - now it just hangs on the spinner indefinitely without as much as an error message.

[dmitrylyzo]

Here is just a naive check.

If there is no Tizen TV that supports H264 10bit, we just need to remove browser.tizen. But canPlayType may still give a false positive result.

[Mauroq]

I have tested that this fixes the issue on my q95. I couldn't find any Samsung tizen TVs that specifically mention support for h264 10bit.

[JClarke90]

I've been having this issue too on NU7100

I rebuilt jellyfin with the latest code today but still getting issues when playing h264 High 10.

Looks like its trying to play direct according to jellyfin dashboard but the TV doesn't support it.
When I click play I just get the TV show backdrop and then the whole app hangs until it force close it.

[dmitrylyzo]

I rebuilt jellyfin with the latest code today

That PR was not backported to master (Note the stable-backport label on it).

[JClarke90]

Yep, I realised 2 mins after posting, just rebuilding with that build now. Thank you.

[JClarke90]

@dmitrylyzo
So I've tried to build from branch release-10.8.z but keep running into an issue, wondered if you can help?

I'm fairly new to this but it looks like it wants a newer version of node, is that something that needs updating in the code as I don't even have node installed on my box. Seems odd as the master had no issues building.

Otherwise I can post a new issue in the main jellyfin-web

[dmitrylyzo]

@JClarke90 it looks like you are still building 10.9.0 (master), since JELLYFIN_WEB_VERSION=master. master now requires modern NodeJS (But not really - you can downgrade it for now). This should be fixed in the repo from which the Dockerfile is (This is not our repo).
10.8.z has no such requirement.

It is better to ask questions about the build process in chat or on the forum (https://jellyfin.org/contact), as they are individual (missing step, missing package, wrong command, etc.).

[JClarke90]

Just want to confirm this also fixed the issue on my NU7100, once I managed to build the correct version.

[Stooovie]

Just want to confirm this also fixed the issue on my NU7100, once I managed to build the correct version.

Which is?

[JClarke90]

Just want to confirm this also fixed the issue on my NU7100, once I managed to build the correct version.

Which is?

Release-10.8.z