[Issue]: Re-identifying media fails

[solidsnake1298]

Please describe your bug

When media is incorrectly identified and I attempt to provide the correct TMDB ID it fails to apply the new image and only the blur hash is shown.

Reproduction Steps

1. Go to any media that is identified, correctly or not.
2. Open identify function
3. Provide new TMDB ID

Jellyfin Version

10.9.0

if other:

10.9.6

Environment

- OS: Ubuntu 24.04
- Linux Kernel: 6.8.0-35-generic
- Virtualization: n/a
- Clients: Web
- Browser: Google Chrome
- FFmpeg Version: 6.0.1-7
- Playback Method: n/a
- Hardware Acceleration: Intel QSV
- GPU Model: Intel Arc A380
- Plugins: N/A
- Reverse Proxy: Nginx
- Base URL: n/a
- Networking: n/a
- Storage: NVMe for OS/Jellyfin, HDD RAIDZ1 for library

Jellyfin logs

[2024-06-07 19:26:17.276 +00:00] [INF] Setting provider id's to item e97948ce-98f7-cb30-2217-5e9804532a35-"Your Name.": [("Tmdb": "372058"), ("Imdb": "tt5311514")]
[2024-06-07 19:26:17.289 +00:00] [ERR] Error processing request: "Directory not empty : '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35'". URL "POST" "/Items/RemoteSearch/Apply/e97948ce98f7cb3022175e9804532a35".
[2024-06-07 19:27:26.559 +00:00] [INF] WS "Client WAN" closed
[2024-06-07 19:27:27.859 +00:00] [INF] WS "Client WAN" request
[2024-06-07 19:27:28.397 +00:00] [INF] Creating image collage and saving to "/var/cache/jellyfin/temp/cf9a6fde1b364215848daa9a3197a083.png"
[2024-06-07 19:27:28.851 +00:00] [INF] Completed creation of image collage and saved to "/var/cache/jellyfin/temp/cf9a6fde1b364215848daa9a3197a083.png"
[2024-06-07 19:27:30.590 +00:00] [ERR] Error processing request: "Could not find file '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35/poster.jpg'". URL "GET" "/Items/e97948ce98f7cb3022175e9804532a35/Images/Primary".
[2024-06-07 19:27:43.864 +00:00] [ERR] Error processing request: "Could not find file '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35/poster.jpg'". URL "GET" "/Items/e97948ce98f7cb3022175e9804532a35/Images/Primary".

FFmpeg logs

No response

Please attach any browser or client logs here

No response

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Code of Conduct

• I agree to follow this project's Code of Conduct

[Shadowghost]

Can you test if #12025 fixes your issue?

[solidsnake1298]

Can you test if #12025 fixes your issue?

Is this something I can integrate into my docker install? I'd rather not run it in my production install (via apt). My test instance is in docker and also exhibits this issue.

[Blackskyliner]

I think you would need to clone https://github.com/jellyfin/jellyfin-packaging and modify the submodule which points to jellyfin/jellyfin by adding Shadowghosts repository as remote there and checkout the branch of the related PR. Then follow the rest of the build instructions to generate an docker image with the change.

[solidsnake1298]

Can you test if #12025 fixes your issue?

Your branch does not appear to resolve this issue. The logs are identical.

[2024-06-07 22:42:39.237 -04:00] [INF] [8] Jellyfin.Api.Controllers.ItemLookupController: Setting provider id's to item 65384a37-6f18-8367-ea5b-52453300f439-"Fireworks": [("Tmdb": "431819"), ("Imdb": "tt6317962")]
[2024-06-07 22:42:39.240 -04:00] [ERR] [8] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Directory not empty : '/home/chris/.local/share/jellyfin/metadata/library/65/65384a376f188367ea5b52453300f439'". URL "POST" "/Items/RemoteSearch/Apply/65384a376f188367ea5b52453300f439".

[solidsnake1298]

The latest commit to your branch appears to have resolved the problem. For movies there are zero issues. And with shows, practically speaking there are no issues. As in the image is replaced and metadata updated. But I see this error when I re-identify shows.

[2024-06-08 21:32:07.099 -04:00] [INF] [41] Jellyfin.Api.Controllers.ItemLookupController: Setting provider id's to item decfdb86-e546-cd38-0220-52c54589e023-"Armitage III OVA 1-4": [("Tmdb": "69980"), ("Imdb": "tt0366186"), ("Tvdb": "81997")]
[2024-06-08 21:32:08.935 -04:00] [ERR] [41] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Could not find a part of the path '/media/library/Anime/Armitage III OVA 1-4/Season 01/metadata'". URL "POST" "/Items/RemoteSearch/Apply/decfdb86e546cd38022052c54589e023".
[2024-06-08 21:33:55.356 -04:00] [INF] [50] Jellyfin.Api.Controllers.ItemLookupController: Setting provider id's to item 8de12431-e564-adb6-4293-b5d0a3eaa431-"Crayon Shin-chan Spin-off": [("Tmdb": "255536"), ("Imdb": "tt0245612")]
[2024-06-08 21:33:56.895 -04:00] [ERR] [50] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Could not find a part of the path '/media/library/Anime/Crayon Shin-chan/Season 02/metadata'". URL "POST" "/Items/RemoteSearch/Apply/8de12431e564adb64293b5d0a3eaa431".

[Shadowghost]

Updated the PR again to not try removing non-existing directories.

[solidsnake1298]

Updated the PR again to not try removing non-existing directories.

Your latest commit appears to have resolved the previous ERR.

[Shadowghost]

So everything working now?

[solidsnake1298]

Yes. No issues re-identifying media. No errors messages.

[huss79]

Hi I am the same issue, i cant get any images with identify and also when i check my plugins category i see no images for the plugin thumbnails. i am installed on debian bookworm on baremetal, no docker install.

I would really like to solve this problem please.